Makayla Bail
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Mobile Expert
AT&T
Jacksonville, FL
08.2022 - Current
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Placed special orders or called other stores to find desired items.
Store Manager
Boost Mobile
Circleville, OH
01.2021 - 07.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensuring high levels of customer satisfaction through excellent service
- Maintained, organized presentable merchandise to drive continuous sales
- Developed weekly schedules per payroll guidelines while accounting for employee and store needs.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented campaigns and promotions to help with developing goods and services.
Multi Skilled Tech
Mount Carmel Health System Inc.
Columbus, OH
08.2019 - 05.2020
- Provided personal care to clients, including bathing, dressing and grooming.
- Assisted clients with mobility issues such as transferring from bed to wheelchair or walking aid.
- Maintained a safe environment by adhering to safety policies and procedures.
- Cleaned client living areas, including kitchen, bathroom, bedroom and laundry areas.
- Monitored vital signs of clients and reported any changes to supervisors or physicians promptly.
- Assessed client needs in order to develop individualized care plans that are tailored to meet their unique needs.
- Provided emotional support to both patients and their families during difficult times.
- Developed an understanding of the physical, mental, spiritual, social needs of each patient in order to provide comprehensive care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
Cashier/Customer Service Representative
Menards
Columbus, OH
09.2018 - 03.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
Cashier
KFC
Circleville, OH
01.2015 - 05.2017
- Taking and delivering orders
- Assisting with food preparation
- Solving customer complaints
- Keeping restaurant and front area cleaned and well stocked
- Count money in cash drawers
- Stocking and refilling cups,lids,straws
- POS system
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Ensured compliance with all safety regulations within the store environment.
Education
High School Diploma -
Circleville High School
Circleville, OH05-2018
Skills
- Payment Processing
- Inventory Management
- Customer Assistance
- Cash Handling
- Store Organization
- Product Knowledge
- Retail Merchandising
- Excellent Written and Verbal Communication
- Multitasking
- Professionalism
- Team Collaboration
- Creative Thinking
- Store Policies and Procedures
- Cross-platform Proficiency
- Customer Service
- Building Customer Loyalty
- Relationship Building
- Positive Customer Engagement
- Sales and Promotions
- Decision-Making
- Team Supervision
- Attention to Detail
- Store Opening and Closing
- Honest and Dependable
- Register Opening and Closing
Timeline
Mobile Expert
AT&T
08.2022 - Current
Store Manager
Boost Mobile
01.2021 - 07.2022
Multi Skilled Tech
Mount Carmel Health System Inc.
08.2019 - 05.2020
Cashier/Customer Service Representative
Menards
09.2018 - 03.2020
Cashier
KFC
01.2015 - 05.2017
High School Diploma -
Circleville High School