Darius Smith
Virginia Beach,VA
Summary
Outgoing Wireless Sales Associate offering 2 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
09.2022 - Current
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
Apple Technical Advisor
Kelly Connect
09.2021 - 09.2022
- Enhanced customer satisfaction by providing timely and accurate technical support for Apple products.
- Resolved complex technical issues by utilizing diagnostic tools and collaborating with cross-functional teams.
- Improved first-call resolution rates through effective troubleshooting and problem-solving techniques.
- Delivered exceptional customer service, resulting in increased customer loyalty and positive feedback.
Online Grocery Associate
Walmart
10.2019 - 09.2021
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
Education
High School Diploma -
Landstown High School
Virginia Beach, VA06.2020
Skills
- Mobile Device Management
- Performance Optimization Strategies
- Order Processing
- Payment Processing
- Product Sales
- Customer Needs Assessment
- Upselling
- Money Handling
Certification
- IT Support Professional , Google - Dec 2022
Timeline
Mobile Expert
T-Mobile
09.2022 - Current
Apple Technical Advisor
Kelly Connect
09.2021 - 09.2022
Online Grocery Associate
Walmart
10.2019 - 09.2021
High School Diploma -
Landstown High School