MaKayla Baker
Antioch,TN
Summary
Outgoing Representative with experience handling multiple tasks at once while remaining positive and composed in all types of circumstances. Offering great computer, customer service, and collaboration skills. Works well with office visitors and vendors.
Overview
6
6
years of professional experience
Work History
Operator
Vanderbilt Medical Center
Nashville, TN
08.2023 - Current
- Answer inbound calls from patients and transfer them to appropriate department.
- Make outbound calls to on call providers.
- Page on call providers for emergency after hours calls from patients
Security Officer
Allied Universal Security Services
Nashville, TN
02.2021 - 08.2023
- Adhered to daily patrol schedules to support consistent security presence throughout the property.
- Followed established security & safety procedures & posted orders to include enforcement of company rules, policies, & regulations.
- Checked footage and live feeds from survelliance cameras for trespassers & criminal activity
Member Service Representative
Elevance
Nashville, TN
07.2022 - 11.2022
- Kept records of customer interactions/transactions, thoroughly recording details of inquires.
- Promoted high customer satisfaction by resolving problems with knowledgeable & friendly service.
Front Desk Receptionist
Pinnacle Dermatology And Skin Rejuvenation
Hermitage, TN
10.2021 - 02.2022
- Scheduled Appointments & maintained & updated appointment calendar.
- Operated telephone switchboard to answer, screen, & forward calls to appropriate personnel.
- Maintained client accounts by obtaining , recording & updating personal & financial information
Customer Service Representative
Tractor Supply Company
Brentwood, TN
08.2021 - 10.2021
- Work From Home
- Developed strong customer relationships to encourage repeat business.
- Fielded customer complaints & quires, fast-tracking for problem solution.
- Remained calm & professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
CloudOne
Nashville, TN
02.2020 - 06.2020
- Assist customers with scheduling appointments to bring their vehicle in to be serviced, appraised, etc.
- Answered inbound calls, chats, & email to facilitate customer service.
Customer Service Representative
Navihealth
Brentwood, TN
08.2019 - 02.2020
- Set appointments fro patients into the center.
- Sent appointment reminders to patients.
- Confirmed the status of a patients appointment: confirm, canceled,& reschedule.
Identity Theft Specialist
Zander Insurance Group
Nashville, TN
12.2018 - 08.2019
- Assisted victims of identity theft with proper steps & reporting the information.
- Made sure clients confidential information was secured & monitored on a daily basis.
- Communicated with supervisor about necessary filing, transcribing, or documentation requirements for different pieces of evidence.
Customer Care Representative
American Home Patient
Nashville, TN
05.2018 - 12.2018
- Assist Sleep Apnea patients with ordering CPAP supplies & billing their insurance company.
- Interacted with customers to provide & process information with response to inquires, concerns and requests about their service/product.
- Recommended potential products/service after analyzing customer needs.
Education
High School Diploma -
Hillsboro High School
Nashville, TN05-2017
Some College (No Degree) -
Western Kentucky University
Bowling Green, KYSkills
- Customer Service
- Multi-tasking & prioritization
- Data Entry
- Database Software
- Appointment Scheduling
References
References available upon request.
Timeline
Operator
Vanderbilt Medical Center
08.2023 - Current
Member Service Representative
Elevance
07.2022 - 11.2022
Front Desk Receptionist
Pinnacle Dermatology And Skin Rejuvenation
10.2021 - 02.2022
Customer Service Representative
Tractor Supply Company
08.2021 - 10.2021
Security Officer
Allied Universal Security Services
02.2021 - 08.2023
Customer Service Representative
CloudOne
02.2020 - 06.2020
Customer Service Representative
Navihealth
08.2019 - 02.2020
Identity Theft Specialist
Zander Insurance Group
12.2018 - 08.2019
Customer Care Representative
American Home Patient
05.2018 - 12.2018
High School Diploma -
Hillsboro High School
Some College (No Degree) -
Western Kentucky University
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