Makayla Banks
Houston,TX
Summary
Dynamic Shift Lead Manager at Securitas Security Services with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adapt to changing needs, and delivering consistent results. Skilled in problem-solving, conflict resolution, with strong emphasis on quality and performance. Known for reliability and ability to inspire and lead teams to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Shift Lead Manager
Securitas Security Services USA
07.2025 - Current
- Supervised and coordinated daily operations for security personnel on site.
- Trained and mentored new staff on protocols and emergency procedures.
- Conducted regular inspections to ensure compliance with safety regulations.
- Collaborated with clients to address security concerns and improve service delivery.
- Managed incident reports, ensuring timely documentation and resolution of issues.
- Developed shift schedules, optimizing staffing levels for operational efficiency.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Receiving Clerk
Guardian Falls Protection
08.2024 - 07.2025
- Managed receiving and inspection of incoming shipments, ensuring compliance with quality standards.
- Coordinated with suppliers to resolve discrepancies in orders and deliveries.
- Regularly reviewed invoices and double-checked orders.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Warehouse Worker
CVS Distribution Center
06.2023 - 11.2024
- Operated material handling equipment to efficiently transport products within the warehouse.
- Streamlined order fulfilment by effectively picking, packing, and shipping products.
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Demonstrated flexibility in adapting to changes in job duties or shifts when necessary due to fluctuating workload demands.
Warehouse Picker
Amazon
10.2021 - 03.2023
- Operated hand-held scanners to locate and pick items efficiently.
- Maintained accurate inventory levels through systematic stock checks.
- Trained new hires on picking techniques and safety procedures.
- Organized picked items for timely shipment to customers.
- Used scanners to quickly locate and track items in warehouse.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
Housekeeper
HCA Northwest Medical Center
05.2020 - 09.2021
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Utilized cleaning equipment and chemicals safely to ensure optimal hygiene levels.
- Assisted with inventory management of cleaning supplies, ensuring availability for daily operations.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Education
High School Diploma -
Westfield High School
Houston, TXSkills
- Staff scheduling
- Training and mentoring
- Handling customer complaints
- Supply ordering
- Schedule management
- Inventory control
- Hiring and recruiting
- Shift leadership
- Employee training
Timeline
Shift Lead Manager
Securitas Security Services USA
07.2025 - Current
Receiving Clerk
Guardian Falls Protection
08.2024 - 07.2025
Warehouse Worker
CVS Distribution Center
06.2023 - 11.2024
Warehouse Picker
Amazon
10.2021 - 03.2023
Housekeeper
HCA Northwest Medical Center
05.2020 - 09.2021
High School Diploma -
Westfield High School