Makayla Beam
Fort Worth
Summary
Retail professional with more than seven years experience in managing store operations. Operating efficiency and fostering team collaboration to achieve company goals. Excel at adapting to dynamic environments and ensuring customer satisfaction. Known for problem-solving skills, organization and leadership abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Fort Worth, TX
09.2024 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Delivered customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
Keyholder Manager
Five Below
Hurst, TX
01.2020 - 09.2024
- As a manager at Five Below, I efficiently managed daily operations, including opening and closing procedures, cash handling, scheduling employee shifts, training new associates and monitoring deliveries.
- My most important role was customer assistance, including promptly and effectively resolving escalated issues, demonstrating empathy and professionalism to ensure satisfactory resolution for all parties involved. I developed strong product knowledge to provide informed recommendations based on individual needs while having positive interactions with customers.
- I relay duties to staff and help with responsibilities such as scheduling, finishing zone-sheets and getting store sales and signage properly placed ensuring compliance with all company policies, creating healthy and professional work relations with team members to be sure all tasks were done efficiently.
- Oversaw inventory control processes including ordering stock replenishments, setting up product merchandise while maintaining a visually appealing store environment, guaranteeing a positive shopping experience for customers.
Cashier, Stocker
Dollar General
Tyler, TX
08.2021 - 06.2022
- As a Cashier at Dollar General, I was now managing store subscriptions, a wider variety of store selections, store discounts and working with a larger team of people.
- Helped customers complete purchases, locate items, and join reward programs, maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- As a Stocker at Dollar General, I was trusted with maintaining the high delivery volume of merchandise. From heavy equipment to frozen goods, I quickly learned about freight labels and organized the stock using store devices to be as efficient as possible.
- Provided backup support for other departments when needed, learning versatility within the retail environment.
Cashier & Stocker
Five Below
Hurst, TX
10.2018 - 01.2020
- As a Cashier, I helped check out customers as well as answering specific merchandising and general questions, greeted customers entering store and responded promptly to customer needs, assisted customers with returns, refunds and resolving transaction issues.
- Along with my cashier duties, I was put on Stocking where I unloaded, sorted and stocked merchandise according to store layout and product placement, performed inventory control, such as counting, and stocking merchandise, collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor and sustain store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Being quick to organize and detail-oriented, I set up stock by pricing and aesthetics, and followed set guides.
Education
Bachelor of Arts - Art And Animation
Penn Foster Online College
06-2028
Skills
- Stocking and replenishing merchandise
- Organization
- Customer assistance
- Knowledge of consumer preferences
- Strong leadership
- Inventory monitoring
- Team training and development
- Store maintenance
- Product ordering
- Store promotions & product sales
- Cash register operations, Cash handling, Refunds, Gift cards, Problem solving
Certification
- Health and Safety for Food Handlers Certification - Learn2Serve.
Timeline
Barista
Starbucks
09.2024 - Current
Cashier, Stocker
Dollar General
08.2021 - 06.2022
Keyholder Manager
Five Below
01.2020 - 09.2024
Cashier & Stocker
Five Below
10.2018 - 01.2020
Bachelor of Arts - Art And Animation
Penn Foster Online College