MAKAYLA BLAIR

Directed recruitment, leadership, and professional development of staff, while establishing and overseeing performance goals, conducting evaluations, and managing payroll.

• Enhanced customer satisfaction ratings through adept conflict resolution and proactive problem-solving techniques.

• Spearheaded day-to-day operations, including financial management, policy establishment, and employee supervision, to ensure adherence to objectives and standards.

• Collaborated closely with the District Manager to drive TOPS Drive SOP and TOPs initiatives within the district.

• Provided mentorship to Office Managers and emerging leaders, alongside team support and guidance.

• Facilitated the onboarding process for new Office Managers, contributing to their seamless integration into the role.

• Temporarily managed additional clinics, fostering a positive culture and overseeing team productivity during transitional periods.

• Ensured compliance with HIPAA regulations, confidentiality protocols, and implemented new operational procedures.

• Partnered with the Office Medical Director to execute quality metrics and enhance patient engagement. and drive KPI's.

• Orchestrated role-specific team trainings and conducted regular one-on-one sessions with staff to foster growth and address concerns.

• Maintained a safe operating environment and coordinated COVID vaccine management and procurement.

• Played a pivotal role in market initiatives such as Care Model Design Pilot and referral completion targets.

• Actively engaged in optimizing phone answering rates and providing support to meet patient needs.

• Offered assistance as an MSS or Health Coach when required, while championing a culture of positivity and change management.

• Effectively led a team through two acquisitions and navigated change management initiatives with finesse. Set the standard through exemplary leadership and cultivated a culture of positivity within the workplace environment.

• Managing data reports to identify patients with open care or quality gaps, proactively scheduling appointments to address these gaps, and liaising with insurance providers to facilitate timely reimbursements. Effectively triaging patient calls and directing them to the appropriate RNs for prompt assistance. Collaborating closely with providers to ensure accurate documentation of diagnosis codes for comprehensive patient care.

• Educate patients on lab and imaging results, ensuring comprehension and addressing any concerns.
• Efficiently room patients, obtain vitals, and collaborate with providers to establish personalized care plans, fostering patient engagement and adherence.
• Conduct panel rounds to ensure all patients receive up-to-date preventive care interventions.
• Actively engage with a panel of geriatric patients, maintaining communication via email, phone, or in-person to address health management needs and foster trust.
• Coordinate and facilitate mobile mammogram and diabetic eye exam events to promote preventive care within the community.
• Lead morning huddles and announcements, providing direction and fostering team cohesion.
• Proactively address facility issues, liaising with vendors to ensure smooth clinic operations.
• Support the Clinic Team Manager (CTM) with daily changes and scheduling adjustments, ensuring optimal patient access and care delivery.
• Serve as a resource for the team on new policies and procedures, offering guidance and support as needed.
• Manage a patient panel of 270 patients while fulfilling lead duties, participating in performance discussions, and providing coaching when necessary.
• Train all new health coach hires, ensuring they are equipped to effectively support patient care and engagement.

• Warmly welcoming patients upon their arrival and promptly notifying the care team of their presence.
• Responsibly managing all incoming calls, addressing inquiries, and efficiently transferring calls to the appropriate personnel.
• Skillfully triaging calls that require urgent attention or medical assessment.
• Conducting provider office tours for prospective patients interested in joining the Iora community.
• Facilitating the submission of all medical records requests via fax, ensuring accuracy and completeness.
• Thoroughly organizing and filing all inbound medical records in patients' charts and promptly sharing them with the relevant providers and health coaches.

• Responsibly handling all patient triage calls, ensuring appropriate responses and meticulous documentation in the patient's chart.
• Providing comprehensive education to patients on medications, post-operative care, and necessary procedures, ensuring their understanding and compliance.
• Managing all medication prior authorizations promptly and efficiently.
• Facilitating the authorization process for procedures, ensuring timely approvals.
• Coordinating patient care with physicians to address any concerns or issues, and consulting with patients on follow-up care plans.
• Obtaining necessary blood thinner and medical clearances prior to procedures as required, ensuring patient safety and procedural

• Conducting patient vital sign assessments and maintaining accurate records.
• Providing patient education on medical conditions and outlining medical protocols in an easily understandable manner.
• Rooming patients and inputting procedure information into the Fluoro X-Ray machine for efficient workflow.
• Assisting in patient recovery post-procedure and ensuring their comfort and well-being.
• Performing urinary and mouth swab drug screens on patients and documenting results accurately.
• Tracking all triage calls and collaborating with physicians to address patient concerns and provide appropriate care.