Makayla Blanchard
Webster,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Diligent College Student focused on human services and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
5
5
years of professional experience
Work History
Coffee Barista
Honey Dew Donuts
Webster, MA
06.2023 - Current
- Greeted customers, took orders, and answered questions about menu items.
- Prepared hot and cold coffee drinks according to customer specifications.
- Maintained cleanliness of work area, including counters and equipment.
- Operated cash register to process payments from customers.
- Assisted in preparing food items such as sandwiches and pastries for customers.
- Followed all safety regulations when handling hot beverages or machinery.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Organized inventory shelves and ensured that products were properly labeled with accurate prices.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
Receptionist
Z & T inc
Douglas, MA
10.2022 - 06.2023
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Reported suspicious individuals to supervisor.
Cashier
ted liquors
Webster, MA
06.2021 - 07.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
CNA
webster manor
Webster, MA
03.2021 - 07.2021
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Distributed drinking water and nourishment to residents.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
CNA
Beaumont Health
Northbridge, MA
09.2020 - 02.2021
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Distributed drinking water and nourishment to residents.
Head Cashier
Home Depot
Oxford, MA
11.2018 - 07.2019
- Trained new team members in cash register operation, stock procedures and customer services.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Helped customers find specific products, answered questions and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Helped with purchases and signed customers up for rewards program.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Sales Associate
Dicks Sporting Goods
Millbury, MA
11.2018 - 05.2019
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
Coffee Barista
Honey Dew Donuts
Webster, MA
Education
Associate of Science -
Quinsigamond Community College
Worcester, MA05.2025
High School Diploma -
Northbridge High School
Whitinsville, MA06.2018
Skills
- Organization and Efficiency
- Multi-Line Telephone Skills
- Visitor and Customer Relations
- Customer Service
- Reliable and Punctual
- Attention to Detail
- Multitasking and Prioritization
- Positive Attitude and Energetic
Timeline
Coffee Barista
Honey Dew Donuts
06.2023 - Current
Receptionist
Z & T inc
10.2022 - 06.2023
Cashier
ted liquors
06.2021 - 07.2022
CNA
webster manor
03.2021 - 07.2021
CNA
Beaumont Health
09.2020 - 02.2021
Head Cashier
Home Depot
11.2018 - 07.2019
Sales Associate
Dicks Sporting Goods
11.2018 - 05.2019
Coffee Barista
Honey Dew Donuts
Associate of Science -
Quinsigamond Community College
High School Diploma -
Northbridge High School