Makayla Bodine
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Sales Associate
Adidas
08.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Journeys
10.2020 - 08.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Server
Squires Tap Room
01.2020 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Science - Physical Therapy Assistance
Villa Maria College Buffalo
Buffalo, NY05.2025
High School Diploma -
Tonawanda High School
Tonawanda, NY06.2022
High School Diploma -
Kenton Career & Tech Center
Tonawanda, NY06.2022
Skills
- Delivery Arrangements
- Complex Problem-Solving
- Issue Refunds
- Strategic Planning
- Stocking and Replenishing
- Merchandise Recommendations
- Positive Customer Engagement
- Returns and Exchanges
- Item Ticketing and Pricing
- Monitoring
- Ability to Lift 40 Pounds
- Cash Register Operation
Timeline
Sales Associate
Adidas
08.2021 - Current
Sales Associate
Journeys
10.2020 - 08.2021
Server
Squires Tap Room
01.2020 - 09.2020
Associate of Science - Physical Therapy Assistance
Villa Maria College Buffalo
High School Diploma -
Tonawanda High School
High School Diploma -
Kenton Career & Tech Center
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