MaKayla Bogan
Denton,USA
Summary
Customer-focused professional dedicated to enhancing satisfaction through positive experiences and efficient service. Expertise in reducing response times and increasing first contact resolution to streamline operations. Committed to continuous service quality improvement and fostering customer loyalty through robust relationship-building programs.
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Compassionate Daycare Teacher known for high productivity and efficient task completion. Specializes in creating engaging educational activities, fostering emotional development, and managing classroom behaviors effectively. Excel in communication, patience, and adaptability, ensuring positive learning environments that support each child's growth and well-being.
Overview
7
7
years of professional experience
Work History
Dispatcher Level 6
COPS Monitoring Texas Office
Lewisville, Texas
09.2023 - 02.2026
- Managed incoming emergency calls and dispatched appropriate response teams.
- Responded to emergency alarms by assessing situation and coordinating appropriate responses.
- Conducted training sessions for new dispatchers on protocols and system usage.
- Served as primary point of contact for customers, providing timely support and guidance.
- Answered in-bound phone calls professionally, addressing customer inquiries and needs.
- Addressed and resolved customer issues, enhancing satisfaction and trust.
- Compiled daily reports on response times and call volumes to inform operational decisions.
- Clear, articulate, and professional telephone voice and etiquette
- Demonstrated commitment through excellent attendance, contributing to operational reliability.
- Excellent customer service skills
- Utilized basic computer knowledge to perform essential tasks and support operations.
- Comfortable in a fast-paced environment
Daycare Worker
Kids Express Child Care
Aubrey, TX
03.2023 - 11.2024
- Created and implemented diverse educational strategies to boost development.
- Promoted positive behaviors with reinforcement techniques, fostering a supportive environment.
- Balanced schedules of rest, active play, and instruction to enhance children's learning and well-being.
- Guided children in organizing toys, washing hands, and sharing through role modeling.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
Online Grocery Associate
Walmart
08.2019 - 03.2023
- Confirmed order clarity with customer, shopped at additional stores, and expedited order transfer to delivery driver.
- Cultivated close relationships with customers, built loyal clientele and went the extra mile in deliveries.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries to ensure product integrity, separated fragile items, and maintained proper temperature for frozen and perishable foods.
- Listened to customer needs to identify and recommend best products and services.
- Cultivated positive relationships with grocery store personnel through professionalism and friendliness.
- Helped colleagues manage workload effectively during high-traffic periods.
Education
High School Diploma -
Denton High School
Denton, TX05-2019
Some College (No Degree) - Psychology
North Central Texas College
Denton, TXSome College (No Degree) - Criminal Justice
North Central Texas College
Corinth, TXSkills
- Dispatch Operations
- Tech proficiency
- Problem-Solving
- Time Management
- Customer orientation
- Customer Service
- Sales expertise
- Product expertise
- Mobile ordering
- Organization skills
- Microsoft Office
- Reliable and Punctual
- Energetic Self-Starter
- Outgoing Personality
- Written communication
- Positive Attitude
- Relationship building
- Emergency response
- Training coordination
- Conflict resolution
- Fast-paced adaptability
- Clear communication
- Critical thinker
- Workflow prioritization
- Training new hires
- Attention to detail
Goals
- Achieve a 90% Satisfaction Score: Set a target for customer satisfaction surveys to reach 90% positive responses.
- Reduce Average Response Time to Under 2 Hours: Strive to ensure that all customer inquiries are responded to within two hours.
- Increase First Contact Resolution Rate to 80%: Aim for 80% of issues to be resolved during the first interaction with the customer.
- Train Staff on Customer Service Best Practices: Conduct regular training sessions to ensure all customer service representatives are equipped with the necessary skills and knowledge.
Accomplishments
-Honors classes throughout high school with International Baccalaureate (IB) program courses in English
-National Honors Society member
-Career-based courses in education, culinary, and forensic science
-License in security monitoring
-Management and supervision
-National Honors Society member
-Career-based courses in education, culinary, and forensic science
-License in security monitoring
-Management and supervision
Timeline
Dispatcher Level 6
COPS Monitoring Texas Office
09.2023 - 02.2026
Daycare Worker
Kids Express Child Care
03.2023 - 11.2024
Online Grocery Associate
Walmart
08.2019 - 03.2023
High School Diploma -
Denton High School
Some College (No Degree) - Psychology
North Central Texas College
Some College (No Degree) - Criminal Justice
North Central Texas College