Makayla Boyd
Indianapolis,IN
Summary
Dynamic team leader with a proven track record at Dave’s Hot Chicken, excelling in staff training and performance monitoring. Expert in compliance requirements and task delegation, I enhanced team agility through effective cross-training. Committed to delivering exceptional customer service, I consistently achieved high satisfaction ratings by personalizing shopping experiences at Target.
Overview
3
3
years of professional experience
Work History
Team Trainer
Dave’s Hot Chicken
02.2023 - Current
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
Online Personal Shopper
Target
08.2024 - 10.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
Education
No Degree - General Studies
Ivy Tech Community College of Indiana
Indianapolis, INBachelor of Science - Nursing
University of Louisville
Louisville, KY12-2028
High School Diploma -
Charles A. Tindley Accelerated
Indianapolis, IN06-2024
Skills
- Compliance requirements
- Task delegation
- Staff training
- Employee presentations
- Training delivery
- Performance monitoring
- Learning styles
- Cross-training skills
- Team leadership and supervision
Timeline
Online Personal Shopper
Target
08.2024 - 10.2024
Team Trainer
Dave’s Hot Chicken
02.2023 - Current
No Degree - General Studies
Ivy Tech Community College of Indiana
Bachelor of Science - Nursing
University of Louisville
High School Diploma -
Charles A. Tindley Accelerated
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