Makayla Brown
Milwaukee,WI
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Focused and dependable Job Title with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized for Area of expertise and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures.
Detail-oriented Job Title with extensive experience in coordinating, planning and managing corporate events, travel and venue accommodations. Proven track record of taking initiative, improving processes and adhering to procedures.
Detail-oriented Job Title exercising essential attributes in coordination, planning and management of corporate events, travel and venue accommodations. Identified and known for demonstrating initiative, process improvements and procedural adherence in line with company and client objectives.
Motivated Job Title offering valuable contributions in all facets of administrative activities derived from diverse, Number-year background. Recognized for exemplary time management, organization, prioritization and work ethic.
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
CSL Plasma
Racine, WI
06.2022 - 07.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Provided callers with address, directions, company website and related information.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Screened visitors and issued badges to maintain safety and security.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing and filing documents.
Cash Office Associate
Ross Dress For Less
Milwaukee, WI
08.2021 - 12.2021
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Fielded phone calls to main business line to gather information and answer inquiries.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Researched and resolved account discrepancies.
- Verified totals, checked store transfers and assisted with price changes.
- Sorted and counted coin and currency to make change for associates.
- Set up, tested and balanced registers for front-end employees.
- Prepared bank deposits and corporate cash shipments.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Communicated guest and employee requests to management for issue resolution.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in Software.
- Used Software to perform accurate financial analysis and audits to mitigate financial risks.
- Input financial data and produced reports using Software.
- Processed nightly bills, checks and vendor payments worth over $Amount, maintaining detailed records and receipts.
CCHT
Fresenius Medical Center
Milwaukee, WI
08.2018 - 04.2021
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Administered Heparin, oxygen, anesthetic and saline as prescribed.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Provided in-patient care for Number dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment.
- Recorded client data on hemodialysis flow chart.
- Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Setup oxygen, CPAP and BiPAP machines for patients requiring breathing treatments.
- Documented observations and baseline measurements in medical records.
- Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
- Gathered, charted and analyzed patient history data and discussed key points with clinicians.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Sales Associate
Walmart
San Antonio, TX
01.2018 - 08.2018
- Recommended accessories and complementary purchases to boost revenue.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories and merchandise care.
- Processed product returns and assisted customers with other selections.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
Esthetician
The Salon Professional Academy
Kenosha, WI04.2023
Medical Assistant
Brightwood Career Institute
San Antonio, TX07.2018
Case High School
Racine, WI06.2016
Skills
- Positive Attitude and Energetic
- Call Answering and Routing
- Visitor and Customer Relations
- Data Research and Analysis
- Customer Service
- Customer Complaint Resolution
- Greeting and Seating Clients
- Computer Proficiency
- Greet Guests
- Security Awareness
- Speaking
- Writing
- Documentation
- Word Processing
- Time Management
- Patient Vital Taking
- Technology Design
- Learning Strategies
- Updating Client Data
- Patient Contact
- Personal Initiative
- Quality Control Analysis
- Information Updates
- Operating Telephones
- Shorthand Writing
- Call Transfers
- Critical Thinking
- Google Drive
- Reading Comprehension
- Visitor Monitoring
- Mail Preparation and Sorting
- Correspondence and Office Documents
- Data Imports
- Microsoft Excel
- Microsoft Windows
- Call Screening
- Telephone Answering
- Patient Information Collection
- Making Appointments
- Reminder Calls
- Business Operations Understanding
- Active Listening
Certification
- Area of certification Training - Timeframe
Timeline
Receptionist
CSL Plasma
06.2022 - 07.2022
Cash Office Associate
Ross Dress For Less
08.2021 - 12.2021
CCHT
Fresenius Medical Center
08.2018 - 04.2021
Sales Associate
Walmart
01.2018 - 08.2018
Esthetician
The Salon Professional Academy
Medical Assistant
Brightwood Career Institute
Case High School