Makayla Brown
Southaven,MS
Summary
Dynamic customer service professional with proven success at Kroger, adept at resolving complaints and enhancing customer loyalty. Skilled in active listening and critical thinking, I leverage strong product knowledge to deliver tailored solutions. Committed to continuous improvement, I developed a feedback system that drove actionable enhancements in service quality.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Kroger
06.2023 - 06.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Cashier
Fazoli's
04.2021 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Southaven High
Southaven, MS05.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Product knowledge
Timeline
Customer Service Representative
Kroger
06.2023 - 06.2025
Cashier
Fazoli's
04.2021 - 06.2023
High School Diploma -
Southaven High
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