Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Broyles

Houston,TX

Summary

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Footlocker
04.2023 - 06.2026
  • Trained associates on customer service, product knowledge, and selling standards.
  • Resolved customer complaints promptly and professionally to increase overall satisfaction.
  • Resolved customer complaints in a timely manner to enhance service quality. to support overall satisfaction.
  • Supported daily store operations to meet performance, quality, and service goals.
  • Maintained clean, safe, organized store environment to enhance customer experience.
  • Monitored cash intake and deposit records for accuracy, minimizing discrepancies.

Sales Associate

BoxLunch
03.2022 - 10.2023
  • Processed sales transactions using point-of-sale system and handled cash accurately.
  • Guided customers in locating products, selecting sizes, and choosing gifts to improve shopping experience.
  • Built customer relationships to encourage loyalty and repeat business.
  • Resolved customer issues calmly and professionally in high-stress situations, ensuring positive shopping experiences.
  • Organized racks and shelves to enhance store appearance and showcase merchandise, increasing customer engagement.

Retail Sales Associate

Big Lots
11.2020 - 12.2021
  • Processed transactions quickly through point-of-sale systems and managed cash duties.
  • Assisted customers in selecting products to enhance the overall shopping experience.
  • Supported daily store operations to maintain strong customer service and satisfaction.
  • Maintained organized merchandise displays to enhance store appearance and accessibility.
  • Created eye-catching product displays and endcap presentations to attract customer attention.
  • Trained new team members on sales techniques and store policies.

Education

High School Diploma -

Northwest High School
Clarksville, TN
05-2019

Skills

  • Customer relationship management
  • Product merchandising
  • Inventory control
  • POS system operation
  • Employee training
  • Team leadership
  • Upselling and cross selling
  • Cash auditing

Timeline

Assistant Manager

Footlocker
04.2023 - 06.2026

Sales Associate

BoxLunch
03.2022 - 10.2023

Retail Sales Associate

Big Lots
11.2020 - 12.2021

High School Diploma -

Northwest High School
Makayla Broyles