MaKayla Buelin
Winston-Salem,NC
Summary
Results-oriented professional with a proven history of delivering high-quality outcomes. Strong communication and collaboration skills contribute to achieving organizational objectives and enhancing service delivery. Committed to ongoing learning and skill enhancement.
Overview
8
8
years of professional experience
Work History
Server
East of Texas
Winston-Salem, North Carolina
09.2025 - Current
- Elevated guest experiences by delivering superior customer service.
- Guided guests in informed menu selections for optimal dining satisfaction.
- Ensured accurate processing of orders for timely delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Efficiently managed cash and credit transactions at the register.
- Supported team members during peak hours to streamline operations.
Sales Lead Keyholder
Hallmark Gold Crown
Clemmons, North Carolina
03.2024 - 01.2025
- Enhanced store operations by ensuring appealing product displays and maintaining optimal stock levels.
- Assisted customers with product selection and tailored gift recommendations.
- Trained new staff on effective sales techniques and customer service standards.
- Accurately processed cash transactions and maintained comprehensive financial records.
- Monitored inventory levels, placing timely orders to replenish stock as necessary.
- Collaborated with team members to achieve sales targets and elevate overall store performance.
- Resolved customer complaints promptly to foster positive client relationships.
- Analyzed sales data to identify trends and refine sales strategies accordingly.
Recruiter
HALO Consulting
Winston-Salem, North Carolina
08.2023 - 01.2024
- Sourced candidates via job boards and social media platforms to identify potential talent.
- Conducted initial phone screenings to assess candidate qualifications and suitability.
- Coordinated interview schedules between candidates and hiring managers for efficiency.
- Facilitated onboarding processes for new hires, ensuring smooth integration into the organization.
- Maintained accurate records of candidate progress in applicant tracking system.
- Collaborated with team members to enhance recruitment strategies and practices.
- Created engaging job descriptions to attract qualified candidates effectively.
- Provided ongoing feedback to candidates throughout recruitment process to improve experience.
Sales Lead
HALO Consulting
Winston-Salem, North Carolina
06.2023 - 08.2023
- Developed and implemented successful sales strategy to increase revenue.
- Led sales team in fostering client relationships and partnerships.
- Trained and mentored junior sales staff on product knowledge and techniques.
- Managed client accounts to ensure satisfaction and engagement.
- Analyzed customer feedback to identify improvement areas for products and services.
- Promoted accessories and cross-sold additional products using persuasive communication.
- Maintained accurate records of daily interactions and sales activities.
- Assisted customers in selecting appropriate products based on needs.
Shift Leader
Village Juice & Kitchen
Winston-Salem, North Carolina
01.2020 - 06.2023
- Supervised daily operations to uphold service standards and efficiency.
- Trained staff on customer service techniques and product knowledge.
- Managed inventory levels and coordinated timely stock replenishment.
- Scheduled shifts to ensure optimal staffing for service demands.
- Implemented health and safety protocols in food handling procedures.
- Resolved customer complaints to maintain high satisfaction levels.
- Maintained cleanliness and organization of work areas to enhance productivity.
- Collaborated with management on performance evaluations and training requirements.
Shift Leader
AMC Theatres
Winston-Salem, North Carolina
03.2018 - 01.2020
- Supervised daily operations, ensuring adherence to service standards consistently.
- Trained staff on customer service techniques and product knowledge effectively.
- Managed inventory levels, coordinating timely stock replenishment and minimizing shortages.
- Positioned skilled staff in key areas to optimize department productivity efficiently.
- Collaborated with team members to ensure efficient theater operations daily.
- Operated concession stand, preparing and serving snacks and beverages swiftly.
- Handled cash registers, processed transactions, and balanced cash drawers accurately.
- Maintained cleanliness by sweeping floors and cleaning bathrooms diligently.
Skills
- Customer service and engagement
- Order processing and inventory control
- Point of sale operations
- Menu and product knowledge
- Food safety standards
- Sales strategy development
- Client relationship management
- Staff training and mentoring
- Performance analysis techniques
- Effective communication skills
- Problem-solving abilities
- Cash handling expertise
- Complaint resolution strategies
- Adaptability to change
- Time management proficiency
Timeline
Server - East of Texas
09.2025 - Current
Sales Lead Keyholder - Hallmark Gold Crown
03.2024 - 01.2025
Recruiter - HALO Consulting
08.2023 - 01.2024
Sales Lead - HALO Consulting
06.2023 - 08.2023
Shift Leader - Village Juice & Kitchen
01.2020 - 06.2023
Shift Leader - AMC Theatres
03.2018 - 01.2020