Makayla Cabrera
Clermont,FL
Summary
Experienced Studio Manager with background in coordinating projects, overseeing studio operations and managing creative teams. Possess strong organizational skills coupled with exceptional leadership abilities, essential for driving productivity and ensuring client satisfaction. Have implemented cost-effective practices in previous roles, resulting in significant operational efficiency. Display excellent communication skills to collaborate effectively within diverse teams.
Overview
6
6
years of professional experience
Work History
Studio Manager
Painting with a Twist
Clermont, Florida
11.2021 - Current
- Promoted to studio manager within six months of a contracted position.
- Managed the studio calendar and employee schedules.
- Lead art classes, candle-making classes, and private events with entertainment, including music, games, and serving drinks.
- Respond to customers' inquiries in a timely manner, address complaints, and issue refunds, credits, and gift cards, while upholding company policies.
- I attend all staff meetings and corporate marketing meetings to discuss progress and future goals for the studio.
- I open and close the studio.
- Managed and served drinks and snacks from the bar.
- Manage administration work by sending emails out to customers and making phone calls. I also market the studio on social media platforms such as (Google Business, Instagram, Facebook...)
- Maintaining a clean studio by vacuuming, mopping, and cleaning the bathroom, properly folding aprons, taking care of trash, and restocking the bar.
- Scrubbing cups, brushes, and preparing events for the following day.
- I prepare an inventory list to report to the owner weekly.
- Prepare the class, set all the materials, check in customers, check guests for attendance, reconcile payments, break down the class when finished, clean after each class, and make sure the studio is up to its standards.
- Keep consistent contact with team members about work, on and off the clock, to maintain the smooth operations of the studio.
Slide Operator
Universal Volcano Bay
03.2023 - 04.2025
- Assisting guests with directions and providing information all day.
- Greet guests, and ensure their day consists of fun and safety.
- Organizing and cleaning before, during, and after shifts.
- Assist with opening and closing the park.
Hostess/Cashier
Mama Ritas Pizza
Groveland
08.2019 - 05.2021
- Provide guests with menus.
- Answer telephone calls and respond to inquiries or transfer calls.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, and changes due to customers.
- Assist customers by providing information and resolving their complaints.
- Overseeing daily operations, managed staff, ensured compliance with banking regulations, and provided.
- Greet customers entering establishments.
- Answer customers' questions and provide information on procedures or policies.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Education
Counseling and Psychology -
Capella University
Minneapolis, Minnesota09.2025
High School Diploma -
South Lake High School
Groveland05.2022
Some College (No Degree) - Veterinary Assistant
Southern Techical College
Orlando, FLSkills
- Customer service
- Managing finances
- Leadership abilities
- Very clean and organized
- Reliable and honest
- Decision making
- Conflict resolution
- Willing to learn
- Time management
- Leader
- Team leadership
Community Service
- Third-degree black belt in Tae Kwon Do
- Four years of dedication to JROTC in high school
- Volunteered face painting at Real Life Church
Accomplishments
- A certification in handling and restraints
Timeline
Slide Operator
Universal Volcano Bay
03.2023 - 04.2025
Studio Manager
Painting with a Twist
11.2021 - Current
Hostess/Cashier
Mama Ritas Pizza
08.2019 - 05.2021
Counseling and Psychology -
Capella University
High School Diploma -
South Lake High School
Some College (No Degree) - Veterinary Assistant
Southern Techical College