Makayla Calhoun
Troy,Alabama
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Hobby Lobby
09.2022 - 01.2024
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
Waitress/Bartender
Twin Peaks Restaurants
07.2021 - 07.2022
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Sales Associate
Pandora Jewelry
10.2020 - 04.2021
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Cosmetology License - Cosmetology Education
Troy School Of Cosmetology
Troy Alabama03.2025
High School Diploma -
Charles Henderson High School
Troy, AL05.2015
Skills
- Loss Prevention
- Regulatory Compliance
- Display Setup
- Customer Service
- Money Handling
- Brand representation
- Teamwork
- Eyelash extension application
- Sales and Upselling
- Scalp massage techniques
- Social Media Promotion
Timeline
Retail Sales Associate
Hobby Lobby
09.2022 - 01.2024
Waitress/Bartender
Twin Peaks Restaurants
07.2021 - 07.2022
Sales Associate
Pandora Jewelry
10.2020 - 04.2021
Cosmetology License - Cosmetology Education
Troy School Of Cosmetology
High School Diploma -
Charles Henderson High School