Makayla Carlisle
Jonesboro,AR
Summary
Compassionate healthcare professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
CNA
Cornerstone
Jonesboro, AR
11.2023 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
Customer Service Representative
Walmart
Jonesboro, AR
04.2021 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Collected payments and provided accurate change.
Caregiver
Home Instead Senior Care Home
Jonesboro, AR
06.2020 - 01.2021
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Customer Service Representative
Teletch
Jonesboro, AR
01.2019 - 07.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Answered patient questions and fielded complaints to resolve issues.
Education
Rosa Fort High School
Tunica, MS05-2020
Skills
- Compassion and Empathy
- Basic Life Support
- Complex Problem-Solving
- Customer Service
- Complaint Handling
- Medical Terminology Knowledge
- HIPAA Compliance
- Problem-Solving
- Cash Register Operation
- Teamwork and Collaboration
- Verbal/Written Communication
Timeline
CNA
Cornerstone
11.2023 - Current
Customer Service Representative
Walmart
04.2021 - 01.2023
Caregiver
Home Instead Senior Care Home
06.2020 - 01.2021
Customer Service Representative
Teletch
01.2019 - 07.2020
Rosa Fort High School
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