Makayla Carlisle
Nesbit,MS
Summary
Compassionate and detail-oriented professional with experience in customer service and pharmacy support, currently pursuing CNA and phlebotomy certification. Proven ability to provide exceptional patient care and deliver outstanding customer experiences. Strong communication skills and a commitment to enhancing satisfaction in healthcare and retail environments.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Home Depot
06.2023 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained a high level of product knowledge, providing accurate information to customers.
Pharmacy Technician
CVS Pharmacy
06.2023 - 02.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Healthcare Assistant/Phlebotomy -
Northwest Mississippi Community College
Senatobia, MSPharmacy Technician -
Penn Foster College
Scottsdale, AZHigh School Diploma -
Rosa Fort High School
Tunica, MS05.2020
Skills
- Leadership
- Problem-solving skills
- Confidentiality and HIPAA
- Team Collaboration
- Workflow Management
- Time Management
Accomplishments
Future Business Leaders of America (FBLA)
References
Ginger Boyd
Northwest Mississippi Community College
5197 WE Ross PKWY
Southaven, Ms 38671
(662) 280-6158
Gboyd@northwestms.edu
Etta Simmons
Home Depot
7260 Interstate Blvd
Hornlake Ms 38637
(901) 562-5053
Daa'iyah Na'im
Rosa Fort High School
1100 Rosa Fort Drive
Tunica, MS 38676
(662) 363-1343 x3504
naimdaa@tunicak12.org
Timeline
Customer Service Associate
Home Depot
06.2023 - Current
Pharmacy Technician
CVS Pharmacy
06.2023 - 02.2024
Healthcare Assistant/Phlebotomy -
Northwest Mississippi Community College
Pharmacy Technician -
Penn Foster College
High School Diploma -
Rosa Fort High School
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