Makayla Cartwright

Key holder

• Responsible for opening store efficiently, verifying cash drawer, store cleanliness, and inspecting facility equipment to insure productivity.
• As well as closing store, verifying end of day sales, confirming proper inventory, safely securing store before leaving.

Provided excellent customer service

• Held retention rate of 95% for customer satisfaction through proactive management of team customer service strategies.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Increased overall business of facility

• Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
• Increased revenue with targeted marketing strategies to attract new clients.
• Analyzed performance metrics to identify areas for improvement, implementing necessary changes accordingly.

Grew the business by connecting with customers

• Engaged with more than 50 customers daily to build rapport and loyalty.
• Educated clients on current promotional offerings and products using selling tactics.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.

Created environments for customers that was direct and appealing

• Prepared and managed merchandise for sales floor by pricing, promotions, and tagging.
• Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities

Leadership and Management

• Collaborated with sales representatives to provide accurate quotes for potential clients, ensuring transparency and trustworthiness from the start
• Managed move schedules for optimal efficiency, resulting in consistently meeting or exceeding deadlines.
• Promoted twice within 8 months of employment
• Responsible for staffing, collecting payments and quality assurance

Safety and training

• Ensuring safety of self, crew members and clients personal belongings
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Operated with safety and skill to avoid accidents and delays.
• Developed detailed training outline for new hires

Attentiveness with customers

• Efficiently able to remember needs of customers in order to communicate desires clearly to cooking staff
• Preformed identification checks for minimum age for sale of alcoholic beverages
• Regularly check in on guest to increase satisfaction with entire dining experience
• Carefully working fast paced, but also maintaining appearance of assuredness and calmness
• Demonstrated strong multitasking skills by managing 5 or more tables simultaneously without compromising service quality

Maintaining good standard

• Worked with POS system to place orders, manage bills and handle complimentary items.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy