Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Makayla Cavallaro

Shelton,CT

Summary

Diligent customer service specialist brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Big Y Grocery
Monroe, CT
08.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conferred with customers by telephone or in person to provide information about products or services.
  • Updated system with customer details, preferences, and billing information.
  • Processed returns efficiently and accurately.
  • Navigated multiple software applications while assisting customers.
  • Maintained up-to-date knowledge of company policies and procedures.
  • Delivered exceptional service by empathizing with customer concerns.
  • Utilized store's POS system to complete transactions efficiently.
  • Processed various forms of payment including credit cards and cash.
  • Managed cash drawer, balancing daily receipts and deposits.

Restaurant Team Member

Jennies Gluten-Free
Monroe, CT
09.2022 - 02.2024
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Maintained high standards of food safety and hygiene.
  • Adapted quickly to changing menu offerings or specials.
  • Trained new employees on kitchen procedures and safety.
  • Utilized time management skills for efficient workflow.
  • Conducted routine cleaning and maintenance tasks.
  • Carried out cash handling duties as needed.

Education

General Studies

Housatonic Community College
Bridgeport, CT
06-2026

High School Diploma -

Shelton High School
Shelton, CT
06-2023

Skills

  • Customer Service
  • Complaint resolution
  • Telephone Etiquette
  • Good communication skills
  • Documentation And Reporting
  • Time Management
  • Organization skills

Accomplishments

  • Inducted into the National Honor Society in 2022
  • Inducted into the Italian National Honor Society in 2021
  • Member of the Dean's List for Fall 2023 semester

Timeline

Restaurant Team Member

Jennies Gluten-Free
09.2022 - 02.2024

Customer Service Specialist

Big Y Grocery
08.2021 - Current

General Studies

Housatonic Community College

High School Diploma -

Shelton High School

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Makayla Cavallaro