Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
References
Timeline
Generic

Makayla Cecchini

Eden,United States

Summary

Dynamic and results-driven professional with extensive experience at Tim Horton's, excelling in customer service and team collaboration. Proven ability to resolve conflicts and enhance operational efficiency through effective training and mentoring. Recognized for maintaining high standards of cleanliness and service quality while fostering a positive work environment.

Overview

6
6
years of professional experience

Work History

Supervisor

Tim Horton's
Eden, United States
05.2023 - Current
  • Created positive first impressions by smiling, making eye contact, and maintaining a friendly demeanor.
  • Resolved customer concerns and complaints with a courteous approach.
  • Assisted in managing daily restaurant operations to ensure smooth workflow.
  • Recommended products, combinations, and sizes tailored to customer preferences.
  • Maintained high standards of service quality and cleanliness throughout shifts.
  • Trained staff on job responsibilities, sanitation, and safety protocols.

Food Service Team Member

Tim Horton's
Eden, United States
12.2019 - Current
  • Processed cash, check, and credit card transactions while operating cash register efficiently.
  • Prepared food and beverages to meet customer orders promptly.
  • Maintained in-depth knowledge of menu items and daily specials.
  • Executed cleaning duties, including sweeping, mopping, and dishwashing, to uphold cleanliness standards.
  • Greeted customers at counter, addressing requests and inquiries effectively.
  • Adhered strictly to sanitation and food safety guidelines set by regulatory agencies.
  • Replenished condiments and supplies to ensure well-maintained service areas.
  • Trained new team members on policies and procedures, enhancing team efficiency.

Education

Bachelor of Science - Business Management

Hilbert College
Hamburg, NY
05.2026

High School Diploma -

Eden Junior-Senior High School
Eden, NY
06.2021

Skills

  • Customer service
  • Team collaboration
  • Dependability
  • Responsibility
  • Problem solving
  • Multi-tasking
  • Attention to detail
  • Quick learning
  • Training and mentoring
  • Leadership skills
  • Effective communication
  • Conflict resolution
  • Process improvement
  • Inventory management

Additional Information

Food preparation team member with two years of experience in preparing and readying cold food, sides, and beverages, with a strong record of accomplishment of reliability, accuracy, and efficiency in all tasks. Always ready to help team members and committed to providing exceptional customer service while working in a fast-paced environment.

Affiliations

  • I enjoy being outdoors, whether it's camping, walking my dog, sitting by the campfire, or going on a picnic, or going to family functions.

References

References available upon request.

Timeline

Supervisor

Tim Horton's
05.2023 - Current

Food Service Team Member

Tim Horton's
12.2019 - Current

Bachelor of Science - Business Management

Hilbert College

High School Diploma -

Eden Junior-Senior High School

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