Summary
Overview
Work History
Education
Skills
Certification
Interests
Accomplishments
Timeline
Generic

Makayla Coleman

Birmingham,AL

Summary

Customer service and shift leadership experience supporting smooth operations, team training, and guest satisfaction. Background includes opening new locations, coaching new hires and managers, and applying lab observation and patient-focused communication from clinical shadowing. Known for organization, collaboration, and adapting service skills to academic and healthcare settings.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Shift Leader

Just Love Coffee & Cafe
Douglasville, GA
05.2025 - 01.2026
  • Worked specifically to enhance customer experience through decreased wait times and increased table-side service
  • Trained new hires on menu knowledge, drink preparation, and customer service
  • Supervised store operations and cleanliness, inventory, and complaints

Cohort Member

Summer Health Professions Education Program
Birmingham, AL
06.2024 - 07.2024
  • Shadowed physicians in family medicine and transplant surgery, with a great focus on patient-physician interactions
  • Underwent simulation training along with cadaver observation to build a stronger understanding of body systems
  • Observed lectures and demonstrations in medicine, physical Therapy, optometry, and dentistry.
  • Served on event committee and facilitated two community events with high cohort engagement

Shift Leader

Pelican's Snoballs
Douglasville, GA
02.2022 - 08.2024
  • Oversaw store operations, team training, inventory, and emergencies
  • Maintained team focus on cleanliness and customer-service standards
  • Engaged in high-volume community events as a means to increase customer reach
  • Assisted with opening and training new managers at subsequent locations

Education

Bachelor of Science - Psychology Pre-Medicine

Xavier University of Louisiana
New Orleans, LA, USA
05-2026

High School Diploma -

Chapel Hill High School
Douglasville, GA
01-2022

Skills

  • Adaptability
  • Team Collaboration and Leadership
  • Customer Service
  • Clinical observation

Certification

Responsible Conduct of Research Training Completion

Interests

New Orleans Recreational Development Commission Volunteer: February 2025-February 2026, Varsity Rowing Team Manager: August 2025- April 2026, Physical Medicine and Rehabilitation Shadowing: May 2023-August 2023

Accomplishments

  • 6x Dean's List Recipient, Gilead Scholar: 2022-2026, Member of Delta Sigma Theta Sorority, Inc.

Timeline

Shift Leader

Just Love Coffee & Cafe
05.2025 - 01.2026

Cohort Member

Summer Health Professions Education Program
06.2024 - 07.2024

Shift Leader

Pelican's Snoballs
02.2022 - 08.2024

Bachelor of Science - Psychology Pre-Medicine

Xavier University of Louisiana

High School Diploma -

Chapel Hill High School
Makayla Coleman