Summary

Overview

Work History

Education

Skills

Timeline

MAKAYLA COMANDATORE

Bettendorf,IA

Summary

Warm and friendly individual who enjoys working with others to deliver a positive guest experience.

Overview

years of professional experience

Work History

UMSR

IHMVCU

06.2022 - Current

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Referred customers to other banking departments for specialized services.
Generated monthly reports on customer activity and customer feedback.
Performed account maintenance by closing out accounts and changing customer addresses.
Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Established rapport with new clients to increase satisfaction and loyalty.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Improved loan processing efficiency by streamlining application procedures and documentation requirements.
Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.

Front Desk Agent

Hyatt Regency Coralville

08.2021 - 06.2022

Greeted visitors and offered assistance to build rapport and retention
Used internal software to process reservations, check-ins, and check-outs
Cultivated knowledge of surrounding area to offer guests dining, shopping and entertainment options
Answered multi-line phone system and enthusiastically greeted callers
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout to prevent fraud and ensure accuracy
Took reservations over phone and provided confirmation information
Oversaw fast-paced front desk operations and guests' needs at busy facility.

Student Clerk

University of Iowa Stead Family Children's Hospital

10.2019 - 08.2021

Greeted customers and responded to requests for information
Followed company practices for accurate recordkeeping and loss prevention
Processed sales, exchanges, and returns
Balanced and reconciled register at end of shift
Resolved customer complaints and concerns

Legal Assistant/ Receptionist

VanDerGinst Law

05.2018 - 08.2020

Answered multi-line phone system and greeted guests at front desk
Maintained files and records
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Cashier/Customer Service

Ross Dress For Less

04.2017 - 08.2017

Maintained customer satisfaction with quick and professional handling of product returns
Resolved customer complaints and maintained clean and tidy checkout area
Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale
Counted money in drawers at beginning and end of each shift
Learned duties for various positions and provided backup at key times
Used POS system to enter orders, process payments and issue receipts
Maintained current knowledge of store promotions and highlighted sales to customers.

Casher/Customer Service

Theisen’s Home Farm and Auto

09.2016 - 08.2017

Resolved customer complaints and maintained clean and tidy checkout area
Used POS system to enter orders, process payments and issue receipts
Maintained knowledge of store promotions
Reconciled cash drawer at start and end of each shift.