Makayla Dale
Jonesboro,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Janitorial Lead
Unifi Aviation
08.2024 - Current
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
- Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
Janitorial Agent
Unifi Aviation
09.2023 - 08.2024
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained a clean and safe work environment by ensuring that all areas assigned were detail cleaned.
- Adhered to health and safety regulations.
Chick-fil-A FOH Team Member
Chick-fil-A
10.2022 - 05.2023
- Maintained clean and organized work area, ensuring safe and sanitary environment for customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drive-thru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
Concessions Worker
Cinergy Entertainment Group
05.2022 - 08.2022
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Collaborated with team members to ensure smooth operations during high-traffic events.
Cast Member
Chuck E Cheese
10.2019 - 05.2021
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Maintained cleanliness and organization throughout various areas, contributing to enjoyable atmosphere for guests.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
Education
Bachelors Of Arts And Sciences - Psychology
Clark Atlanta University
Atlanta, GA05.2025
High School Diploma -
Robert E. Lee High School
Midland, TX05.2021
Skills
- Detail Oriented
- Team Management
- Clear Communication
- Problem-Solving
- Team Guidance and Motivation
Timeline
Janitorial Lead
Unifi Aviation
08.2024 - Current
Janitorial Agent
Unifi Aviation
09.2023 - 08.2024
Chick-fil-A FOH Team Member
Chick-fil-A
10.2022 - 05.2023
Concessions Worker
Cinergy Entertainment Group
05.2022 - 08.2022
Cast Member
Chuck E Cheese
10.2019 - 05.2021
Bachelors Of Arts And Sciences - Psychology
Clark Atlanta University
High School Diploma -
Robert E. Lee High School
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