Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Makayla Eddy

Stow,OH

Summary

Hardworking and dedicated student in the Hospitality Industry with 3+ years of leadership experience. Providing friendly, problem solving, organizational and communicational skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Coordinator

Meglio Salon And Spa
03.2022 - Current
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
  • Assisted in the development of new operational procedures aimed at improving front desk efficiency.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.

Resort Concierge

Walt Disney World Company
04.2023 - 08.2023
  • Enhanced guest satisfaction by providing personalized recommendations and booking experiences
  • Resolved guest complaints efficiently and professionally, restoring customer confidence in the magic.
  • Assist guests during check-in and check-out, questions, directions, event schedules, and other information regarding the resort to help create a memorable experience for the guests

Barista

Starbucks
10.2021 - 03.2022
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.

Administrative Assistant

Lake Forest Country Club
03.2021 - 01.2022
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
  • Assisted members inquiries via telephone, email, and in-person communication, ensuring accurate information was delivered.

Education

Bachelor of Science - Hospitality And Event Management

Kent State University
Kent, OH
08.2024

Skills

  • Conflict Management
  • Guest Services
  • Organizational skills
  • Time management
  • Safety and Security Procedures
  • Problem-solving abilities
  • Team player mentality
  • Detail Oriented

Certification

  • First Aid, CPR and AED certified: October 2020- present
  • ServSafe Manager Certification: November 2021- present
  • TIPS certification: November 2022- present

Languages

Spanish
Limited Working
American Sign Language
Elementary

Timeline

Resort Concierge

Walt Disney World Company
04.2023 - 08.2023

Front Desk Coordinator

Meglio Salon And Spa
03.2022 - Current

Barista

Starbucks
10.2021 - 03.2022

Administrative Assistant

Lake Forest Country Club
03.2021 - 01.2022

Bachelor of Science - Hospitality And Event Management

Kent State University

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Makayla Eddy