Open To Work
Makayla Emert
Sales Management
Tulsa,OK
Summary
Results-driven professional with extensive experience in achieving industry success. Proven ability to balance team performance with customer service and business objectives. Strong leadership skills complemented by effective planning and organizational capabilities. Expertise in adapting to challenges and enhancing organizational brand under pressure.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistance Manager
Hot Topic
Tulsa, OK
04.2025 - 08.2025
- Drove sales and improved customer experience through targeted strategies.
- Managed payroll, scheduling, work orders, and overall store operations.
- Completed required paperwork to maintain operational compliance.
- Trained associates on job responsibilities to enhance team performance.
- Collaborated with associates to achieve team goals.
- Assisted with daily tasks, including shipments and store readiness for the next day.
- Delivered daily deposits to the drop-off location punctually.
Dasher/Delivery Driver
DoorDash
Tulsa, OK
10.2024 - 04.2025
- Ensured accurate fulfillment of customer orders to maintain high satisfaction rates.
- Maintained timely order delivery to enhance customer retention.
- Resolved order discrepancies promptly to minimize impact on service quality.
- Prioritized customer satisfaction by guaranteeing correct orders and exceptional service.
Key Holder Manager
Torrid
Tulsa, OK
01.2024 - 10.2024
- Surpassed monthly in-store credit card enrollment goal by over 40%.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Drove sales through effective service delivery, enhancing overall customer experience.
- Assisted with daily operations, including shipments and maintaining store readiness.
- Restocked merchandise efficiently to support associates in meeting team objectives.
- Processed cash transactions accurately while ensuring proper financial handling.
- Collaborated with team members to achieve sales targets and improve customer experiences.
Seasonal Sales Associate
Kohl's
Tulsa, OK
09.2023 - 01.2024
- Greeted customers and provided exceptional customer service.
- Drove sales through active customer engagement and exceptional service delivery.
- Upsold additional items based on customer interests and needs.
- Exhibited strong teamwork by assisting colleagues in task completion and shared objectives.
- Processed transactions accurately at the checkout register.
- Handled returns and exchanges following store policy guidelines.
- Restocked merchandise to ensure product availability on shelves.
Sales Associate
Journeys Shoe Store
Tulsa, OK
05.2023 - 08.2023
- Exceeded monthly sales goal by 40% as top sales associate.
- Collaborated with team members to meet sales targets during peak hours.
- Educated customers on product features and benefits, enhancing overall shopping experience.
- Assisted customers in selecting shoes and accessories tailored to individual needs.
- Conducted inventory checks to maintain optimal stock levels for customer demand.
- Executed cashier duties, including processing payments and providing accurate change.
Education
General Education -
Owasso High School
Owasso, Oklahoma05.2022
Skills
- Customer service and support
- Communication skills
- Time management
- Leadership and training
- Point of sale (POS)
- Retail sales and management
- Documentation review
- Food service experience
- Sales strategy development
- Inventory management
- Problem solving and conflict resolution
- Effective communication techniques
- Training and development programs
- Visual merchandising strategies
- Order fulfillment processes
- Financial handling expertise
- Product management skills
- Schedule preparation
Accomplishments
- Exceeded targeted monthly sales goals
Certification
- Food Handler Permit
- Bloodborne Pathogens Certificate
- Emergency Management Technician Course Completion
Languages
English
Full Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $100000/yrImportant To Me
Work-life balanceFlexible work hoursWork from home optionQuote
In business, you're the Chief Salesman.Create a sense of demand, rather than waiting to have demand.
Barbara Corcoran
Timeline
Assistance Manager
Hot Topic
04.2025 - 08.2025
Dasher/Delivery Driver
DoorDash
10.2024 - 04.2025
Key Holder Manager
Torrid
01.2024 - 10.2024
Seasonal Sales Associate
Kohl's
09.2023 - 01.2024
Sales Associate
Journeys Shoe Store
05.2023 - 08.2023
General Education -
Owasso High School
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