Juanita Davila
Houston,TX
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. A Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with passion for team building and promoting positive company morale.
Overview
12
12
years of professional experience
Work History
Assistance Manager
Refresqueria La Fresa
01.2012 - 12.2023
- Balanced cash draw at close of shift
- Maintain stock levels for supplies
- Deal with diverse customer population English and Spanish
- Supervise all employees to ensure customers are satisfied
- Open and make all preparations for business day
- Handle and maintain business flow 7 days
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
Taxpayer/administrative
Solis Income Tax
01.2019 - 12.2020
- Bilingual, Answering phone calls
- Filling, handling front desk
- Offered clients recommendations to reduce tax liabilities.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Calculated estimated tax payments for clients.
- Utilized tax software to prepare returns and meet deadlines.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Developed spreadsheet models to accurately track tax information.
- Completed and filed returns with tax departments at local, state, and federal levels.
Taxpayer / Administrative
Pretty Quick Tax
01.2018 - 04.2018
- Bilingual, Answering phone calls
- Filling, handling front desk
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Offered clients recommendations to reduce tax liabilities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Responded to inquiries from IRS and other tax authorities.
- Researched tax implications for various deductions and credits.
- Calculated estimated tax payments for clients.
- Collaborated with clients to answer questions and provide advice on tax matters.
Education
GED -
Houston Community College
Houston, TX07.2016
Skills
- Management
- Customer service (10 years)
- Staff Training and Development
- Team Leadership
- Supervising Experience
- Inventory Control
- Organizational Skills
- Expense Tracking
- Product Management
- Sales Management
- Lead Generation
- Call Center Experience
- Direct Sales
- Order Processing
- Employee Coaching
- Sales Closing
- Money Handling Abilities
- Customer Relations
- Merchandise Orders and Exchanges
Languages
English
Full Professional
Spanish
Native or Bilingual
ASL
Elementary
Timeline
Taxpayer/administrative
Solis Income Tax
01.2019 - 12.2020
Taxpayer / Administrative
Pretty Quick Tax
01.2018 - 04.2018
Assistance Manager
Refresqueria La Fresa
01.2012 - 12.2023
GED -
Houston Community College
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