Makayla Emperley
Paola,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hardworking and passionate job seeker with strong organizational skills eager to strive. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cobalt Medplans
03.2023 - Current
- Provided benefit information for what services the member was needing medical, dental, prior authorization for surgery's or medications.
- Went over how claims were processed, and paid as well if they processed to the provider or the member.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant Teacher
Little Lambs
01.2023 - 03.2023
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Arrived at assigned areas on time, prepared, and ready to work.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Kept notes of behavior issues, food served, and medications administered to children.
Patient Qualification Specialist
Apria Healthcare
03.2021 - 01.2023
- Qualified orders and Verified Insurance,
- Verified that all products needed for the month are on the order and pushed it through as a work order,
- Contacted the Patients if needed.
Medication Technician
Lakemary Center
04.2019 - 07.2020
- Monitored medication storage area to maintain medication security and control.
- Improved medication administration accuracy by meticulously following physician orders and verifying patient information.
- Reduced medication errors by implementing a double-check system before administering medications to patients.
Receptionist
Linn County Professional Center
04.2017 - 07.2019
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
Education
High School Diploma -
Spring Hill High School
Spring Hill, KS05.2013
Skills
- Process Improvement
- Research
- Customer Education
- Client Relations
- Appointment Scheduling
- Conflict Resolution
- Active Listening
- Professional telephone demeanor
- Teamwork and Collaboration
- Critical Thinking
- Relationship Building
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Cobalt Medplans
03.2023 - Current
Assistant Teacher
Little Lambs
01.2023 - 03.2023
Patient Qualification Specialist
Apria Healthcare
03.2021 - 01.2023
Medication Technician
Lakemary Center
04.2019 - 07.2020
Receptionist
Linn County Professional Center
04.2017 - 07.2019
High School Diploma -
Spring Hill High School
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