Makayla Fonner

Villa Grove,IL

Summary

With a proven track record at Orthopedic And Shoulder Center, I excel in workflow optimization and customer service, enhancing client retention significantly. My expertise in Microsoft Office Suite and conflict management, coupled with a knack for fostering positive workplace atmospheres, positions me as a dynamic front office manager adept at boosting efficiency and satisfaction.

Overview

2025

years of professional experience

Work History

Front Office Manager

Orthopedic And Shoulder Center

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Responded to inquiries from callers seeking information.
Directed phone inquiries, answered customer questions, and scheduled appointments.
Reviewed and updated customer information in database for accuracy.
Increased client retention by providing exceptional service while managing check-in and check-out processes.
Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.

Front Office Assistant

OSF

03.2023 - 03.2024

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Responded to inquiries from callers seeking information.
Directed phone inquiries, answered customer questions, and scheduled appointments.
Reviewed and updated customer information in database for accuracy.
Increased client retention by providing exceptional service while managing check-in and check-out processes.
Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.

Education

High School Diploma -

Villa Grove High School

Villa Grove, IL

05.2022

Skills

Effective multitasking
Workflow optimization
Customer service
Customer relations
Scheduling and calendar management
Microsoft Office Suite
Team management
Hospitality services
Administrative skills
Issue handling
Oral and writing communication
Data entry
Records management

Staff management
Schedule management
Administrative support
Relationship building
Conflict management
Training and coaching
Schedule coordination
Employee supervision
Listening skills
Workflow planning
Credit and collections
Spreadsheet tracking

Timeline