Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Freeman

Dallas

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Managing large amounts of inbounds calls and sustaining satisfactory relationships with customers.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Bank of America
Harlingen
07.2022 - 05.2025
  • Conducted research on trends in online fraud prevention techniques.
  • Created detailed reports summarizing investigations into suspected fraudulent activity.
  • Maintained accurate records of all investigations including case notes, documents, emails.

Customer Service Representative

Mckesson
Irving
12.2021 - 07.2022
  • Documented any coding errors found during reviews of medical claims information.
  • Reviewed and processed prescription benefit requests from medical providers, pharmacies and members.
  • Expertly managed customer service inquiries related to patient benefit coverage and payment options.

Customer Service Representative

State Farm
Irving
01.2019 - 12.2021
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Prepared invoices for payment requests from vendors associated with specific claim cases.
  • Identified discrepancies between actual loss amounts and estimated losses reported by claimants.
  • Maintained accurate records of all claims activities in the database system.
  • Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.

Education

High School Diploma -

Texas can academy
Garland, Tx
05.2018

Skills

  • Customer service
  • Active listening
  • Data entry
  • Call center experience
  • Problem-solving
  • Insurance billing
  • Claims processing
  • Prior authorization processing
  • Appointment settling

Timeline

Customer Service Representative

Bank of America
07.2022 - 05.2025

Customer Service Representative

Mckesson
12.2021 - 07.2022

Customer Service Representative

State Farm
01.2019 - 12.2021

High School Diploma -

Texas can academy
Makayla Freeman