Makayla Harris
Macon,GA
Summary
Experienced with emergency call management and dispatching. Utilizes clear communication and quick decision-making to ensure public safety. Track record of strong crisis management and teamwork skills. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Boys and Girls Club of Central Georgia
06.2019 - 01.2020
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Package Handler
FedEx Ground
12.2020 - 12.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Certified 911 Public Safety Telecommunicator
Milledgeville Police Department
12.2024 - 05.2025
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Mitigated potential risks during large-scale incidents by coordinating multi-agency responses effectively.
- Enhanced communication between first responders by diligently relaying critical information and updates.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Streamlined call processing by effectively utilizing computer-aided dispatch systems during high-pressure situations.
Education
Bachelor Of Science - Criminal Justice
Georgia State University
Atlanta, GA05.2023
Certificate - Prehospital EMS Operations
Central Georgia Technical College
Macon, GA08.2024
Skills
- Call prioritization
- Teamwork orientation
- Computer-aided dispatch
- Public safety awareness
- Stress tolerance
- Information gathering
- Teamwork and collaboration
- Data entry proficiency
- Problem-solving abilities
Certification
- Certified Advanced Emergency Medical Technician- August 2024
- Licensed Emergency Medical Technician- September 2024
- Certified Communications Officer- March 2025
Timeline
Certified 911 Public Safety Telecommunicator
Milledgeville Police Department
12.2024 - 05.2025
Package Handler
FedEx Ground
12.2020 - 12.2024
Receptionist
Boys and Girls Club of Central Georgia
06.2019 - 01.2020
Bachelor Of Science - Criminal Justice
Georgia State University
Certificate - Prehospital EMS Operations
Central Georgia Technical College
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