Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anita Hanchar

Punta Gorda,FL

Summary

Dynamic professional with extensive experience at Gottlieb Memorial Hospital, excelling in PBX operations and team supervision. Recognized for enhancing customer satisfaction through strong listening skills and effective problem resolution. Proven ability to streamline workflows and train staff, fostering a collaborative environment that prioritizes empathy and efficiency.

Overview

18
18
years of professional experience

Work History

PBX/Telephone Operator/Receptionist Assistant

ShorePoint Health Punta Gorda
10.2016 - 11.2024
  • Operated multi-line phone system to efficiently manage incoming and outgoing calls.
  • Provided exceptional customer service through clear communication and problem resolution.
  • Coordinated interdepartmental communications, ensuring timely information delivery.
  • Trained new staff on PBX operation protocols and customer interaction standards.
  • Monitored call volume and adjusted resources to maintain optimal service levels.
  • Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
  • Meticulously documented call logs, ensuring accurate records for future reference or analysis.
  • Handled sensitive client information discreetly while protecting their privacy at all times.
  • Reduced call hold times by efficiently managing high-volume inbound call traffic.

Supervisor of PBX and Operations

Gottlieb Memorial Hospital
01.2007 - 11.2016
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained and mentored team members to enhance productivity and performance.
  • Streamlined workflows by implementing process improvements across various departments.
  • Conducted regular performance evaluations to identify training needs and development opportunities.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Education

Certified CPR Training - Patient Care Certification

Englewood Fire Department
Englewood, FL
01-2025

Degree in Cosmotology - Hairdresser

Continental Beauty School
Elkwood Park, IL
06-2017

High School Diploma -

St. Columbkille Business High School
Chicago, IL
06-1967

Skills

  • Strong listening skills
  • Call prioritization
  • Team player attitude
  • Empathy and patience

Timeline

PBX/Telephone Operator/Receptionist Assistant

ShorePoint Health Punta Gorda
10.2016 - 11.2024

Supervisor of PBX and Operations

Gottlieb Memorial Hospital
01.2007 - 11.2016

Certified CPR Training - Patient Care Certification

Englewood Fire Department

Degree in Cosmotology - Hairdresser

Continental Beauty School

High School Diploma -

St. Columbkille Business High School

Similar Profiles

CREATE PROFILE
Anita Hanchar