Makayla Head
Gallatin,TN
Summary
Experienced Medical Professional & Customer Service Specialist | 6.5 Years in Healthcare, 10 Years in Customer Service | Seeking Remote Opportunities
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Insight Global/ Dollar General Corp
Goodlettsville, TN
10.2023 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Customer Service Representative
Central Research
Gallatin, TN
01.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Advocate
Concentrix
Gallatin, TN
11.2020 - 04.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Scheduler
Smile Direct Club
Nashville, TN
09.2019 - 02.2020
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
Education
Certificate - Medical Assistant
Nashville College of Medical Careers
Madison, TN02.2017
High school or equivalent -
Gallatin High School
Gallatin, TN05.2014
Skills
- Healthcare
- Electronic Medical Records
- EHR Systems
- Data Entry
- Microsoft Suite
- Triage
- Sales
- Medical collection
- Medical scheduling
- Windows
- Employment & labor laws
- Forecasting
- Analysis skills
- Documentation review
- Interviewing
- Medication administration
- Transcription
Certification
- CPR Certification
- BLS Certification
Additional Information
Skills: Computer skills, Word Processor(word 2010), Keyboarding (60 wpm), Data Entry, Electronic Health Records, HIPAA certified, Medical Terminology, Anatomy and Physiology, Vital Signs, Injections(I.M, I.D, SUBQ), Aseptic Technique, Autoclave, Sterile procedures, Immunology, Urinalysis, Phlebotomy, Capillary Punctures, Pharmacology, Healthcare Law & Ethics, Emergency Procedures
Timeline
Administrative Assistant
Insight Global/ Dollar General Corp
10.2023 - Current
Customer Service Representative
Central Research
01.2022 - 07.2023
Customer Service Advocate
Concentrix
11.2020 - 04.2021
Scheduler
Smile Direct Club
09.2019 - 02.2020
Certificate - Medical Assistant
Nashville College of Medical Careers
High school or equivalent -
Gallatin High School