Makayla Henry
Fairborn
Summary
Dynamic service associate with a proven track record for excellence in customer support and complaint handling. Demonstrated exceptional multitasking and organization skills while enhancing customer satisfaction. Tech-savvy with strong POS experience. I effectively trained new team members, fostering a collaborative environment that improved service efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Associate
Sheetz
11.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated cash register accurately, handling transactions and balancing cash drawers daily.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Maintained up-to-date knowledge of product and service changes.
- Assisted in training new associates on company policies and operational procedures effectively.
Kitchen Staff Member
Young's Jersey Dairy
03.2024 - 10.2024
- Prepared food items according to established recipes and quality standards.
- Maintained cleanliness of kitchen equipment and workstations to ensure safety compliance.
- Assisted in inventory management by organizing supplies and tracking stock levels.
- Supported team members during peak hours, ensuring efficient service delivery.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
Crew Member
McDonald's
11.2022 - 03.2024
- Delivered exceptional customer service while taking and processing orders efficiently.
- Operated kitchen equipment safely, ensuring adherence to health and safety standards.
- Managed inventory levels, restocking supplies to maintain seamless service flow.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Bachelor of Science - Electrical Engineering
Sinclair Community College
Dayton, OH05-2027
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- POS experience
- Multitasking and organization
- Computer skills
- Tech-Savvy
- MS office
- Excellent communication
Certification
Successfully completed both financial literacy and costumer service certifications
Timeline
Service Associate
Sheetz
11.2024 - Current
Kitchen Staff Member
Young's Jersey Dairy
03.2024 - 10.2024
Crew Member
McDonald's
11.2022 - 03.2024
Bachelor of Science - Electrical Engineering
Sinclair Community College
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