Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Hill

Sardis,MS

Summary

Driven professional with proven expertise in customer service and workplace safety, honed at Amazon Fulfillment Center. Excelled in processing high volumes of returns, enhancing customer satisfaction through efficient problem-solving and active listening. Demonstrated reliability and excellent communication, contributing significantly to operational success. Skilled in using electric pallet jacks and forklifts, embodying a results-oriented approach with a focus on Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Returns Processor

Amazon Fulfillment Center
09.2022 - 03.2024
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Operated electric pallet jack, forklift and manlift.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Enhanced customer satisfaction by efficiently processing returns and addressing concerns.
  • Processed high volumes of returns accurately, contributing to company''s operational success.

Cashier Assistant

Taco Bell
11.2021 - 02.2022
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Diploma -

Columbus High School
Columbus, MS
05.2022

Skills

  • Workplace Safety
  • Shipping and receiving
  • Customer Service
  • Problem-Solving
  • Calm and Professional Under Pressure
  • Reliability
  • Excellent Communication
  • Understanding Customer Needs
  • Active Listening
  • Goal Setting

Timeline

Customer Returns Processor

Amazon Fulfillment Center
09.2022 - 03.2024

Cashier Assistant

Taco Bell
11.2021 - 02.2022

Diploma -

Columbus High School
Makayla Hill