Summary
Overview
Work History
Education
Skills
self employed
Languages
Certification
Timeline
Generic

Benjamin Dominic

Des Moines

Summary

Professional with strong focus on processing customer returns effectively and efficiently. Skilled in inventory management, data entry, and customer service, ensuring smooth operations and high satisfaction. Valued team player who adapts to changing needs and consistently achieves results through collaboration and reliability. Highly organized and detail-focused, ready to contribute to operational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Returns Processor

McLane Cumberland
01.2019 - 01.2025
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Operated electric pallet jack, forklift and manlift.
  • Provided documentation and calculations to support inventory distribution decisions.

Package Handler

PDIA ANKENY
05.2015 - 11.2018
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Followed verbal and written instructions to properly move and ship products.

Education

Digital Marketing

Des Moines Area Community College
Ankeny, IA
05-2018

Skills

  • Return authorization
  • Complaint handling
  • Workplace safety
  • Shipping and receiving
  • Product inspection
  • Customer RMA management
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Forklift certificate ( both standing and sitting down
  • Calm and professional under pressure
  • Reliability
  • Computer skills
  • Organizational skills
  • Adaptability and flexibility
  • Shipping procedures
  • MS office
  • Order processing

self employed

im also a wedding photographer / videographer

• Capture high-quality images for diverse events and projects, employing advanced lighting and composition techniques  to bolster visual storytelling.  • Meet client specifications and deadlines with a consistent track record of reliability and attention to detail.

Languages

French
Native or Bilingual
Swahili
Native or Bilingual

Certification

  • Licensed Forklift PDIA - 3years

Timeline

Customer Returns Processor

McLane Cumberland
01.2019 - 01.2025

Package Handler

PDIA ANKENY
05.2015 - 11.2018

Digital Marketing

Des Moines Area Community College

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