Sharell D Torres
Fort Myers
Summary
Dynamic and results-driven professional with extensive experience at Amazon and Walmart, excelling in customer returns processing and complaint handling. Proven ability to enhance customer satisfaction through excellent communication and teamwork. Skilled in return authorization and workplace safety, consistently achieving high accuracy in transactions and maintaining a safe environment.
Overview
20
20
years of professional experience
Work History
Customer Returns Processor
Amazon
05.2024 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Adhered to company safety guidelines to minimize warehouse accidents.
Cashier
Walmart
10.2023 - 03.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Walmart
10.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Walmart
10.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Walmart
01.2017 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Sonic
08.2007 - 08.2007
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bagging Associate
Jerry's Foods
10.2006 - 04.2007
- Communicated with cashiers and customers to learn about bagging needs.
- Placed items into bags, boxes or other containers.
- Loaded and unloaded items from production line.
Bagging Associate
Publix
04.2005 - 11.2005
- Worked together with cashiers to guarantee customer satisfaction.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Followed safety protocols to prevent accidents and injuries.
- Greeted guests entering and exiting store to foster customer satisfaction.
Education
High School Diploma -
Fort Myers High School
Fort Myers, FL05-2006
Skills
- Return authorization
- Complaint handling
- Workplace safety
- Shipping and receiving
- Teamwork
- Excellent communication
Timeline
Customer Returns Processor
Amazon
05.2024 - Current
Cashier
Walmart
10.2023 - 03.2024
Cashier
Walmart
10.2020 - 02.2021
Cashier
Walmart
10.2018 - 04.2019
Cashier
Walmart
01.2017 - 09.2017
Cashier
Sonic
08.2007 - 08.2007
Bagging Associate
Jerry's Foods
10.2006 - 04.2007
Bagging Associate
Publix
04.2005 - 11.2005
High School Diploma -
Fort Myers High School
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