Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Prabina Basnet

Harrisburg,PA

Summary

Written communication, active listening Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Returns Processor

Nordstrom
06.2023 - 11.2023
  • Inspected returned products for damages.
  • Determined return stock for account credit or non-credit.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Picking Associate

Chewy Warehouse
01.2022 - 07.2022
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Received returns of damaged and incorrect orders to process replacements.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Followed orders precisely for correct items, sizes and quantities.
  • Picked and packed order items.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Cashier

Burlington
03.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Cumberland Valley High School
Mechanicsburg, PA
06.2022

Skills

  • Critical Thinking
  • Quality Control
  • Record Keeping
  • Process Improvement
  • Problem Solving
  • Time Management
  • Return Authorization
  • Order Processing
  • Decision Making
  • Active Listening
  • Customer Service
  • Order and Refund Processing
  • Communication Skills
  • Understanding Customer Needs

Hobbies

I love to cook new dishes and try new foods and love to clean and stay organized. 

I also love to help people when in need which makes me happy.

Languages

English
Professional Working
Nepali
Native or Bilingual
Hindi
Professional Working

Timeline

Customer Returns Processor

Nordstrom
06.2023 - 11.2023

Picking Associate

Chewy Warehouse
01.2022 - 07.2022

Cashier

Burlington
03.2021 - 03.2022

High School Diploma -

Cumberland Valley High School

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Prabina Basnet