Makayla Hoffman

*Still in onboarding process/training*

• Handled animals safely and remained calm in different situations.
• Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
• Conducted basic grooming services with baths, brushing and nail clipping.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
• Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.

• Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
• Led horses from stables to fields and back to maintain control of animals.
• Checked horses for wellness issues to report problems or treat minor ailments and injuries.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
• Followed pet care instructions for dietary needs and medication regimens.
• Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.

• Interacted with customers by phone, email, or in-person to provide information.
• Analyzed problems and worked with teams to develop solutions.
• Sorted and organized files, spreadsheets, and reports.
• Participated in workshops and presentations related to projects to gain knowledge.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.