Makayla Holt
Lawrenceville,GA
Summary
Dynamic professional with a proven track record at Publix Super Markets Inc, excelling in customer service and bakery equipment knowledge. Adept at fostering team growth and reducing waste, showcasing a blend of hard and soft skills. Bakery professional prepared for this role with hands-on experience in product preparation. Proven track record of maintaining high standards and adapting to fast-paced environments. Known for strong teamwork and reliability, with skills in inventory management and food safety protocols. Proficient knowledge in front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Overview
3
3
years of professional experience
Work History
Bakery Clerk
Publix Super Markets Inc
10.2021 - Current
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Front Office Assistant
Central Gwinnett High School
08.2022 - 05.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Arts - Applied Linguistics
Georgia State University
Atlanta, GA05-2027
Skills
- Customer service
- Food preparation
- Bakery equipment knowledge
- Customer satisfaction
- Food handling safety
- Punctual and reliable
- Telephone etiquette
- Sanitation procedures
- Product rotation
- Sales promotion
- Waste reduction
- Friendly and outgoing
Languages
Spanish
Limited Working
American Sign Language
Elementary
Timeline
Front Office Assistant
Central Gwinnett High School
08.2022 - 05.2023
Bakery Clerk
Publix Super Markets Inc
10.2021 - Current
Bachelor of Arts - Applied Linguistics
Georgia State University
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