Makayla Hughes
Madison,WI
Summary
Dedicated healthcare professional with a Bachelor of Science in Neurobiology and Psychology, complemented by a certificate in Health Policy from the University of Wisconsin–Madison. Experience includes pharmacy operations, patient support, nonprofit leadership, and community engagement, supported by exceptional communication, teamwork, and advocacy skills. Committed to enhancing healthcare access and fostering meaningful change through service-oriented leadership and compassionate care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Pharmacy Technician
Walgreens
Madison, WI
07.2023 - Current
- Works in a fast-paced environment in close association with pharmacists
- Assists pharmacists in preparing and dispensing medications accurately.
- Collaborates with team of technicians to locate, count, fill, pack, label and dispense medications for 100+ patients
- Processes insurance claims and files paperwork
- Manages inventory levels, ensuring availability of medications and supplies.
- Trains new team members on pharmacy operations and customer service standards.
Service Advocate
Target
Madison, WI
11.2021 - 07.2025
- Delivered excellent guest service by engaging with customers, answering questions, and resolving concerns to create a welcoming shopping experience.
- Promoted loyalty and membership programs, encouraging guests to sign up for Target Circle and apply for the Target RedCard
- Supported front-of-store operations, including managing checkout lines, assisting at self-checkout, and maintaining a clean and organized guest service area
Education
Bachelor of Science - Neurobiology and Psychology
University of Wisconsin-Madison | College of Letters And Science
Madison, WI05-2026
Skills
- Solutions Oriented
- Time Management
- Customer Service
- Advanced Mathematical Skills
- Medical Terminology
- Microsoft365 (Word, Powerpoint, Excel)
- Google Workspace
- Canva
- English (Native)
- Spanish (Proficient)
Certification
- CPhT - Certified Pharmacy Technician
- APhA Immunization Administration
Timeline
Licensed Pharmacy Technician
Walgreens
07.2023 - Current
Service Advocate
Target
11.2021 - 07.2025
Bachelor of Science - Neurobiology and Psychology
University of Wisconsin-Madison | College of Letters And Science
LEADERSHIP AND INVOLVEMENT
- Alpha Kappa Alpha Sorority, Incorporated
- Wisconsin Black Student Union | President
- Diversity and Inclusion Student Advisory Board | Advisory Student
- Vice Chancellor Cabinet of Student Leaders | Student Leader
- Pure and Phocused Non-Profit | Founder, Secretary and Operations Coordinator