Makayla Isaac
Newberry,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Technical Support
Enablx-Rheem
01.2024 - 05.2024
- Troubleshoot hot water to diagnose and resolve technical issues
- Register customers units to ensure warranty coverage is available
- Dispatch technicians to customer locations for onsite repairs, or installations
- Maintain accurate records of service activities, including diagnostic findings, repair/replacements details and customer interactions.
Customer Service Representative (seasonal)
Connexus-Honey Baked Ham
10.2023 - 12.2023
- Assist customers in selecting and purchasing Honey Baked Ham meals
- Address customer inquires and resolve issues related to orders, payments, and product availability.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Experience Professional
Lowes
05.2023 - 10.2023
- Document customer interactions
- Process customers transactions accurately and efficiently
- Address customers concerns and complaints, express empathy.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Served as an escalation point for complex or challenging cases, demonstrating expertise in problem resolution techniques.
Call Center Representative
California Marketing Group
05.2022 - 09.2022
- Increased voter engagement by effectively communicating campaign messages
- Maintained accurate records of interactions with potential voters, providing valuable feedback to the campaign team for strategic adjustments.
- Adapted to changing campaign priorities and voter concerns, demonstrating flexibility and responsiveness in the face of evolving political contexts.
Stocker/Backroom Team Member
Walmart
05.2020 - 06.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Education
High School Diploma -
Clinton High School
01.2021
Skills
- Data Entry
- Communication
- Order and Refund Processing
- Shipment Procedures
- Problem Solving
- Time Management
- Interpersonal Skills
- Adaptability
- Technical support knowledge
- Remote Technical Support
Timeline
Technical Support
Enablx-Rheem
01.2024 - 05.2024
Customer Service Representative (seasonal)
Connexus-Honey Baked Ham
10.2023 - 12.2023
Customer Experience Professional
Lowes
05.2023 - 10.2023
Call Center Representative
California Marketing Group
05.2022 - 09.2022
Stocker/Backroom Team Member
Walmart
05.2020 - 06.2021
High School Diploma -
Clinton High School
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