Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Jackson

Summary

Energetic Front of House Team Member known for high productivity and efficient task completion. Possess specialized skills in customer service, conflict resolution, and point of sale systems operation. Excel in communication, teamwork, and adaptability, ensuring seamless front-of-house operations and positive guest experiences.

Overview

8
8
years of professional experience

Work History

Barista

7 Brew Coffee
05.2025 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

FRONT OF HOUSE TEAM MEMBER

Chick-fil-A
02.2024 - 02.2025
  • Operated register to process payments and collect cash payment for order totals.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Ensured compliance with health and safety regulations within the front-of-house area.
  • Worked with managers to report and resolve customer issues or concerns.

FRONT OF HOUSE TEAM MEMBER/SOCIAL MEDIA COORDINATOR

Bastion Brewing Company
01.2018 - 01.2023
  • Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
  • Monitored guest satisfaction levels throughout meal services.
  • Answered phone inquiries, taking reservations and providing information as needed.
  • Collaborated with management to implement promotional events and special offers.

COFFEE BARISTA

Moka Joe
01.2022 - 10.2022
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Described menu items to customers and suggested products based on stated preferences.
  • Managed cash register and processed transactions with accuracy and integrity.

HOSTESS

Chilis
01.2017 - 01.2018
  • Supported servers and food runners with keeping dining area ready for every guest
  • Managed in person and telephone guest inquiries, customer service requests and reservation bookings

Education

HIGH SCHOOL DIPLOMA -

Anacortes High School

Skills

Menu memorization

Front-of-house display creation

POS system operations

Service prioritization

Attention to detail

Marketing

Time management

Problem solving

Cash handling

Teamwork and collaboration

Timeline

Barista

7 Brew Coffee
05.2025 - Current

FRONT OF HOUSE TEAM MEMBER

Chick-fil-A
02.2024 - 02.2025

COFFEE BARISTA

Moka Joe
01.2022 - 10.2022

FRONT OF HOUSE TEAM MEMBER/SOCIAL MEDIA COORDINATOR

Bastion Brewing Company
01.2018 - 01.2023

HOSTESS

Chilis
01.2017 - 01.2018

HIGH SCHOOL DIPLOMA -

Anacortes High School

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Makayla Jackson