Makayla Jackson
Theodore
Summary
Seasoned medical professional and licensed pharmacy technician with 2+ years of experience and a sound understanding of providing quality patient care and performing medical clerical tasks, outstanding communication and customer service skills. Eager to obtain a position as a medical assistant in a team oriented office.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Mobile, AL
12.2024 - 02.2026
- Instructed new pharmacy technicians on essential operational protocols and customer service standards to ensure compliance and quality service delivery.
- Conducted assessments and implemented safety initiatives to enhance workplace productivity while maintaining compliance with safety standards.
- Responded to incoming phone calls, delivering accurate information and support to customers and healthcare providers.
- Executed systematic inventory management by stocking and labeling medications for accurate tracking.
- Addressed customer issues through direct interaction and telephone support, enhancing order placement processes and item location efficiency.
- Coordinated with insurance company representatives to finalize claims processing, mitigate concerns, and reconcile payment issues.
- Managed customer payment collections, including co-payments and full payments, to maintain financial accuracy and service efficiency.
Pharmacy Technician
Walgreen's Pharmacy
Mobile, AL
12.2024 - 12.2025
- Facilitated accurate medication preparation and dispensing by assisting pharmacists in daily operations.
- Monitored and adjusted stock levels of pharmaceutical supplies to support uninterrupted service delivery.
- Oversaw processing of prescriptions with pharmacy software, emphasizing maintenance of data integrity and strict confidentiality protocols.
- Delivered detailed information to customers about medication usage and potential side effects, promoting informed health management.
- Facilitated improved pharmacy operations by assisting in accurate medication dispensing, labeling, and packaging tasks.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate of Science - Nursing
Coastal Alabama Community College
Bay Minette, AL05-2027
High School Diploma -
Theodore High School
Theodore, AL05-2023
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Appointment setting
- Insurance verification
Certification
- Licensed Pharmacy Technician
Timeline
Pharmacy Technician
CVS Pharmacy
12.2024 - 02.2026
Pharmacy Technician
Walgreen's Pharmacy
12.2024 - 12.2025
Associate of Science - Nursing
Coastal Alabama Community College
High School Diploma -
Theodore High School