Makayla Jackson
Denton,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Shift Leader
Zipline
02.2026 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on customer service best practices.
- Managed inventory levels, conducting regular stock checks for optimal supply.
- Implemented workflow improvements that enhanced team productivity and service speed.
- Maintained cleanliness and organization of work areas in compliance with health standards.
Server
Cracker Barrell
11.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to tables.
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area, enhancing overall guest satisfaction.
- Implemented suggestions for menu improvements based on guest feedback, enhancing overall offerings.
Shift Leader
Swig N' Sweets
02.2024 - 05.2025
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
- Increased drink sales by effectively promoting seasonal and specialty beverages to customers.
- Cleaned and maintained equipment used in the preparation of drinks.
- Organized inventory area including bottles, glassware, utensils and supplies.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
Sales Associate
Rue 21
05.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma - Accounting
University of North Texas
Denton, TX05.2028
High School Diploma -
Lawrence D Bell High School
Hurst, TX05.2024
Skills
- Speed and Efficiency
- Cleanliness and sanitation
- Creativity and Innovation
- Menu development
- Customer Service
- Highly reliable
- Engaging personality
- Food Preparation
- Menu Memorization
- Beverage presentation
- Recipe memorization
- Team leadership
Additional Information
I have played soccer for fourteen years and well as playing basketball for five years. I was in my High schools color guard for three years as well as playing high school soccer. I plan on trying a new sport going to college and plan on joining clubs that best matches my interest. I will be majoring in business with a minor in criminology.
Timeline
Shift Leader
Zipline
02.2026 - Current
Server
Cracker Barrell
11.2025 - Current
Shift Leader
Swig N' Sweets
02.2024 - 05.2025
Sales Associate
Rue 21
05.2022 - 12.2022
High School Diploma -
Lawrence D Bell High School
High School Diploma - Accounting
University of North Texas