Summary
Overview
Work History
Education
Skills
Awards
References
Personal Information
Timeline
Generic

Makayla Jones

Rossville,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Body Shop Manufacturer

VW / Comprehensive Logistics
06.2023 - Current
  • Loading and distributing parts
  • Engaging with different VW corporation leaders
  • Talking to and managing employees

Customer Service Representative

The Cleaning Authority
08.2021 - 05.2023
  • Greet and asses the problems of customers.
  • Send out teams to correct errors that the customer is calling about.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests for products, services, and company information.

Retail/Cashier

Cracker Barrel
08.2020 - 03.2021
  • Greet and welcome customers as they come into the establishment
  • Voice any concerns the customers may have to the upper management
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High school degree -

Lakeview Fortoglethorpe Highschool
Fort Oglethorpe, GA
05.2020

Skills

  • Active listener
  • Reliable
  • Goal-oriented
  • Organized
  • Helping others
  • Hard worker
  • Dedication to quality work

Awards

  • Most improved in honors classes
  • Most improved in band
  • Member of LFO girls basketball team

References

  • Rita Hancock, (423)596-4851
  • Brenda Williams, (423)208-8257

Personal Information

Date of Birth: 05/23/03

Timeline

Body Shop Manufacturer

VW / Comprehensive Logistics
06.2023 - Current

Customer Service Representative

The Cleaning Authority
08.2021 - 05.2023

Retail/Cashier

Cracker Barrel
08.2020 - 03.2021

High school degree -

Lakeview Fortoglethorpe Highschool

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Makayla Jones