Dionel Martinez
Internet Sales Manager
Victorville,CA
Summary
Personable Internet Sales manager with a thorough understanding of automotive software use and automotive sales. Committed to keeping detailed sales records and meeting long and short-term sales goals. Adept at training a team and providing fantastic and individualized customer service, skilled at building building connections with customers to promote automotive sales as well as upselling supplemental products.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Body Shop Office Manager
E&D Group Services
08.2022 - Current
- Developed strong relationships with insurance companies, resulting in expedited claim processing and faster turnaround times for customers.
- Managed financial task, including invoicing, budgeting, and expense tracking to maintain profitability which improved over 12% percentile for the first year.
- Directed the activities of the body shop team in performing body repairs, including meeting time schedules, and productivity levels and maintaining quality standards.
- Daily average of 30 outbound calls to partner business, and past clients, and local dealerships in order to promote business growth through referrals and job outsourcing.
- Enhanced customer loyalty by implementing a follow-up system to gather feedback and address any post-repair concerns in a timely manner.
Internet Sales Manager
Victorville Motors
08.2021 - 08.2022
- Responded to internet inquiries and phone calls, with 85% average response rate within 5 minutes to internet leads
- Maintained appointment rate of 40% percent once contact was made with average of 30%-40% of closing ratio once prospect clients came to our store.
- Coached teammates in product specifications, sales incentives and selling techniques, increasing manufacturer's customer satisfaction ratings for our market area.
- Kept detailed records of sales and client data to ensure proper follow up, customer satisfaction and client referral
- Exceeded unit sales goals, draw pay, and supplemental products goals(e.g. GAP, Extended Warranty, etc.) consecutively for over 11 months.
Internet Sales Manager
Mark Christopher Auto Center
11.2018 - 08.2021
- Managed website leads, phone inquiries and in person visits with a closing ratio above 35% percent for Internet leads and averaged 30% percent for in store visits.
- Averaged 50+ contact attempts daily(text, calls, emails & service drive contacts) with a goal of achieving 2 appointments per day.
- Maintained 95% percent average on Manufacturer's Customer Satisfaction surveys throughout each year, by ensuring proper product knowledge and constant follow up with clients once their vehicle had been delivered.
- Earned Top Salesman award on average 4-5 times throughout each year.
Car Salesperson
VALLEY HI HONDA
01.2016 - 11.2018
- Negotiated purchase prices and explained sales, warranty and optional products, pre-selling GAP and Extended Warranty on over 63% percent of close deals before deal went to the Finance Office.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options, outlined sales, warranty and service procedures.
- Represented the dealership in marketing events and promotional activities generating a minimum of 8-10 solid leads that visited our dealership after each event.
- Averaged sales 20-25 cars per month, earning TOP SALESMAN OF THE YEAR award 2 years consecutively.
Mortgage Underwriter
Bank Of America
11.2012 - 09.2018
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records and current financial status, reviewed and made decisions on an average of 35-40 files per day as opposed to 30-35 from peers average.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Maintained mortgage program compliance with federal agencies such as VA, HUD and FNMA.
Branch Manager
Citifinancial/Citigroup
10.2002 - 11.2012
- Directed daily operations for the branch, including coaching, planning and leading daily sales meetings, sales calls, and setting up daily, weekly and monthly goals for each individual teammate.
- Oversaw an operation of over 2200 Personal accounts with receivables of $8.2 million dollars, as well as over 60 Real Estate, Equity lines and 2nd Mortgages with receivables of over $4.5 million dollars.
- Recruited, hired, trained, performance measured and oversaw employee compliance of company policies.
- Grew branch staff from 4 employees to 10 employees in a span of 4 years due to year over year account growth.
Education
High School Diploma -
Chatsworth High School
Chatsworth, CA 08.1995 - 06.1999
Skills
Bilingual, fluent in Spanish and English
Strong negotiation skills
Strong proficiency of Point-of-Sale systems
Active Listener
Strong Communicator
Customer Service oriented
Administrative Duties
Sales Growth
Sales Records
Follow-Up
Ms Office
Accounts Receivable
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Earned Employee of the month award 23 times while working at Citifinancial
- Earned Top Branch of the month 7 Times at Citifinancial
- Earned Top Salesman of the month 14 times at Valley Hi Honda
- Awarded TOP SALESMAN OF THE YEAR for 2 consecutive years at Valley Hi Honda
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Body Shop Office Manager
E&D Group Services
08.2022 - Current
Internet Sales Manager
Victorville Motors
08.2021 - 08.2022
Internet Sales Manager
Mark Christopher Auto Center
11.2018 - 08.2021
Car Salesperson
VALLEY HI HONDA
01.2016 - 11.2018
Mortgage Underwriter
Bank Of America
11.2012 - 09.2018
Branch Manager
Citifinancial/Citigroup
10.2002 - 11.2012
High School Diploma -
Chatsworth High School
08.1995 - 06.1999