Leisha Tillett
Coos Bay,OR
Summary
Office manager with a proven track record in enhancing customer satisfaction and optimizing operations. Excelling at building trust through effective communication and empathetic service, ensuring timely repairs and fostering strong customer relationships.
Overview
11
11
years of professional experience
Work History
Body Shop Office Manager
Ken Ware Chevrolet
North Bend, OR
01.2024 - Current
- Served as the primary point of contact for customers, and vendors.
- Ordered parts and entered them in to our computer system, to be added to the work order. Also, handled all returns.
- Implemented an appointment scheduling system that enhanced time management.
- Answered incoming phone calls, and transferred to other departments/employees, when needed.
- Coordinated with technicians and estimator to ensure accurate and timely completion of repair jobs.
Assistant Service Manager
Tom's Bulldog Automotive and Tire Pros
Coos Bay, OR
12.2021 - 01.2024
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally. This was done in person, via phone, text or email.
- Managed team of technicians to ensure timely completion of repairs.
- Placed all orders for parts to complete repairs. Also, handled all returns.
- Entered invoices in to computer, to be attached to work orders.
Bartender
Captains Cabin Bar
12.2013 - 04.2020
- Served high customer volumes during most shifts.
- Performed opening and closing duties, printing sales reports, lottery reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted any specials or special events on Facebook, to boost attendance and sales.
Skills
- Years of Customer Service
- Quick learner on new computer programs
- I work well independently and in a team setting
- Able to multi task and stay organized to get goals taken care of on time
- Empathetic as well as assertive, when it is needed
Timeline
Body Shop Office Manager
Ken Ware Chevrolet
01.2024 - Current
Assistant Service Manager
Tom's Bulldog Automotive and Tire Pros
12.2021 - 01.2024
Bartender
Captains Cabin Bar
12.2013 - 04.2020
Similar Profiles
BARBARA RECUPIDO HOLLINGSWORTHBARBARA RECUPIDO HOLLINGSWORTH
Accounting/Title Clerk at Ken Houtz Chevrolet Buick, IncAccounting/Title Clerk at Ken Houtz Chevrolet Buick, Inc
Madison YoungMadison Young
Licencing and Title Clerk in Accounting at Ken Garff ChevroletLicencing and Title Clerk in Accounting at Ken Garff Chevrolet
Brittany LeggettBrittany Leggett
Office Data Entry Clerk at Ware Co Board of Education - Ware Co High SchoolOffice Data Entry Clerk at Ware Co Board of Education - Ware Co High School
Lana StingleyLana Stingley
Customer Service Representative at Shoalwater Bay CasinoCustomer Service Representative at Shoalwater Bay Casino
Jeanice SamsJeanice Sams
Financial Services Representative at First Community Credit UnionFinancial Services Representative at First Community Credit Union