Makayla Jones
Fort Worth,TX
Summary
Dependable Administrative Assistant who is well-versed in meeting support and accounting functions. Quick learner multitasks and identifies priorities to meet strict deadlines. Valuable office personnel focused on handling various office duties to improve workflow and productivity.
Overview
6
6
years of professional experience
Work History
Daycare Center Teacher
Retta Christian Learning Center
04.2022 - Current
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Increased parent involvement through effective communication and regular updates on child progress.
- Enhanced student learning by incorporating hands-on activities and group projects in lesson plans.
- Participated in professional development workshops, staying current with best practices in early childhood education.
- Managed classroom behavior effectively by establishing clear expectations and consequences while maintaining a respectful atmosphere.
- Monitored each student's educational progress with individualized charts and files.
- Maintained a clean, safe, and nurturing environment for children, adhering to daycare center policies and regulations.
Customer Service Representative
Walmart.com
02.2021 - 05.2022
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
- Processed orders, prepared correspondences, and completed required documentation.
- Contributed to team effort by meeting performance goals and assisting colleagues when needed.
- Collaborated with other departments to ensure prompt resolution of customer concerns.
- Assisted customers in navigating company website or application during support interactions.
- Answered customer inquiries via phone, email, and chat.
Senior Bank Teller
First Convenience Bank
08.2019 - 01.2021
- Managed complex banking questions with savvy use of system and expert knowledge of applicable regulations.
- Ensured compliance with federal regulations by monitoring teller transactions and activities.
- Provided coaching and feedback to team members for their professional development.
- Resolved escalated customer issues and provided exceptional support to maintain satisfaction.
- Prepared accurate reports for management review regarding branch activity and performance.
- Collaborated with other departments within bank to resolve complex issues efficiently.
- Helped customers pursue specific bank products by advising on requirements and procedures.
- Established strong relationships with customers through personalized interactions.
Education
Associate in Arts (A.A.) -
Tarrant County College
Fort Worth, TxDiploma - undefined
Juan Seguin High School
Arlington, Tx06.2016
Graduate Certificate - Pharmacy Technician
The College of Health Care Professions
TX08-2025
Skills
- Office Administration
- Expense Reporting
- Database Management
- Presentation Design
- Account updating
- Information Security
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Problem Resolution
- Escalation management
- Adaptive team player
- Customer Service
- Patience and empathy
- Parent-teacher collaboration
- Age-appropriate activities
- Child development
- Curriculum planning
- First aid and CPR
- Strong work ethic
- Customer service
- Friendly and likeable
- Loves children
- Problem-solving
- Multitasking and organization
- Cleaning and sanitation
- CPR Certified
LANGUAGE
English - Fluent
Timeline
Daycare Center Teacher
Retta Christian Learning Center
04.2022 - Current
Customer Service Representative
Walmart.com
02.2021 - 05.2022
Senior Bank Teller
First Convenience Bank
08.2019 - 01.2021
Diploma - undefined
Juan Seguin High School
Associate in Arts (A.A.) -
Tarrant County College
Graduate Certificate - Pharmacy Technician
The College of Health Care Professions
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