Makayla Jones
Norfolk,VA
Summary
Results-oriented professional with extensive experience in leadership and training development. Known for fostering positive work environments and implementing strategies that enhance operational efficiency and customer loyalty. Committed to driving impactful outcomes through effective communication and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
HMS Host International
Norfolk, VA
04.2025 - Current
- Managed daily operations ensuring high efficiency and service quality.
- Collaborated with cross-functional teams to streamline processes and enhance customer satisfaction.
- Implemented inventory control measures to reduce waste and optimize supply chain management.
- Ensured compliance with health and safety regulations across all operational areas.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Captain D's Seafood
Norfolk, VA
03.2021 - 04.2025
- Developed training programs for staff to improve service delivery and operational standards.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Manager
SUBWAY®Restaurants
Yorktown, VA
05.2017 - 03.2021
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members to enhance service quality and efficiency.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Developed schedules to maximize staff productivity during peak hours.
- Managed and motivated employees to be productive and engaged in work.
Education
GED -
Adult Learning Center
Virginia Beach, VA08-2024
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Training and development
- Inventory control
- Employee scheduling
- Verbal and written communication
- Troubleshooting expertise
Certification
- Serve Safe
Timeline
General Manager
HMS Host International
04.2025 - Current
General Manager
Captain D's Seafood
03.2021 - 04.2025
Manager
SUBWAY®Restaurants
05.2017 - 03.2021
GED -
Adult Learning Center